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Do not leave any personal belongings unattended at stations, on board trains and in car parks.
If you see someone behaving suspiciously or find anything unattended, inform a member of staff, the British Transport Police or contact us at one of the help points in our stations.
British Transport Police is the police service for Britain’s railways, helping the nation’s travelling public get home every day safe, secure and on time. Sometimes incidents will require the British Transport Police for assistance. Find out more about the British Transport Police and how they make our railways safer.
Text 61016* or call 0800 40 50 40 when:
The text number is monitored 24/7 and, while it is not for reporting emergencies, British Transport Police will send officers if required.
*Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff.
Always dial 999 when you need an urgent police response such as:
If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.
Most of our trains, stations and car parks have CCTV systems, which means a safer environment for our customers and staff.
A number of our colleagues wear body worn cameras to help secure you and improve their personal safety, as well as use for evidence with prosecutions.