Transparency

We are committed

We’re committed to providing you with easy access to important information about Southeastern’s service performance, so you can make well-informed decisions about travelling with us.

Helpful resources

Follow the links below for quick access to some key information:

• Planned engineering work
• Customer and Stakeholder Engagement Strategy
• Train performance results
• Station information
• Publication scheme

Customer Information Pledges

We know that you want access to timely, relevant and accurate information to be able to plan your journey, this becomes even more important when things don’t go to plan and there is disruption to your journey.

As part of the Smarter Information, Smarter Journeys programme, Southeastern are working with the wider rail industry to continually improve the ways we supply you with travel information. 

One of those improvements is an agreed set of pledges across the rail industry, detailing what types of information you can expect when you travel with us.

Please view the customer information pledges.

In the meantime, you can learn more about our approach to passenger information during disruption (PIDD) in our PIDD Delivery plan.

Information about the gender pay gap

At Southeastern, we’re committed to diversity and inclusion in our workforce, and are working hard to improve the gender balance at all levels within our business.

The transport sector has historically had a high proportion of male employees, and while we’ve put measures in place to increase the proportion of female employees, we know that there’s more for us to do if we’re to achieve a more balanced workforce.

For more information on gender pay at Southeastern, download our Gender Pay Gap report PDF.

Questions about our services?

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