Tickets & Ways to Pay
Plan Your Journey
Popular Routes
Station Information
On board the train
Refunds and Compensation
Delay Repay compensation
Get money back if your train is delayed by 15 minutes or more
If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Southeastern service, you can claim Delay Repay compensation. Delay Repay is the national compensation scheme used by train companies. Claims can be made up to 28 days after your journey.
There are now three ways to claim Delay Repay with Southeastern:
- One Click Delay Repay is a new, quicker and easier way to claim compensation if your journey has been delayed. You can make a claim in just one click as we'll automatically create a Delay Repay claim for you! All you have to do is confirm the journey details and we'll take care of the rest. Our new service is available to our Key smartcard customers and anyone who buys an eTicket or Advance ticket through our website or app, for travel on the Southeastern network.
- You can sign up by registering or logging into your Southeastern account and navigating to ‘One Click Delay Repay’ within the drop-down menu. For more information, please visit our FAQs page (link below).
- You can also still continue to claim Delay Repay online by clicking the button above or you can also make a claim by post by downloading a Delay Repay claim form.
There are multiple ways to receive compensation including a bank transfer, PayPal, eVoucher, cashable voucher and Visa.
All passengers who claim Delay Repay now also have the option to donate their compensation to one of the five charities listed below.
- Great Ormond Street Hospital Children's Charity
- Cancer Research UK
- Samaritans
- Dame Kelly Holmes Trust
- Railway Children
If you still have questions about Delay Repay or One Click Delay Repay, click below to visit one of our FAQ pages.
| Delay Repay | Period 1 |
Period 2 |
Period 3 |
Period 4 |
Period 5 | Period 6 | Period 7 | Period 8 | Period 9 | Period 10 |
|---|---|---|---|---|---|---|---|---|---|---|
| Volume of delay compensation Claims Received | 39220 | 43430 | 36655 | 40759 | 32522 | 38688 | 50591 | 52265 | 64289 | 46523 |
| Volume of delay compensation Claims Approved | 31694 | 33823 | 30365 | 31367 | 24926 | 29913 | 39059 | 42983 | 57545 | 45208 |
| Value of total delay compensation paid | £404,083.20 | £527,280.25 | £341,351.25 | £342,795.69 | £211,496.95 | £272,073.70 | £309,131.75 | £357,636.45 | £507,078.75 | £421,536.80 |
| Average time for Claims to be processed in working days | 2.05 | 2.33 | 2.20 | 2.85 | 2.15 | 2.42 | 3.32 | 3.26 | 4.14 | 2.85 |