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Service Updates
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
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But you can still save on train travel with our Advance tickets, GroupSave, Railcards and Kids for a Quid.
Find the best ticket option for you and start planning your next journey!
Advance tickets are non-refundable. However, fee-free refunds may be available if the service an Advance ticket was booked on has been cancelled due to strikes or industrial action, or if you abandon your journey due to service disruption.
You can apply for this refund for Advance tickets bought through Southeastern from our Customer Services team. For Advance tickets not bought through Southeastern, please contact your original retailer or visit the train companies’ website for further information.