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Help

We're here to help passengers whatever their travelling needs – both practical and with information. Get the help you need here

Help and contact

If you need help then you should find the answer you need here. If not just get in touch and we'll answer your question.

Delay Repay compensation

You can get compensation if you've been delayed by 15 minutes or more.

Frequently Asked Questions

Find answers to the questions passengers ask us the most.

Travel assistance

If you'd like help at the station with your journey let us know.

Refunds

If you want your money back, let us know.

Lost property

Have you lost an item? We will help you find it.

Get in touch

We'd like to hear from you.

Complaints

If you have a complaint, please let us know.

More help options