eTicket refunds

Q: Can I get a refund on an eTicket?

The same terms and conditions apply to your ticket regardless of whether it's paper or digital. The easiest way to request a refund for the ticket on your eTicket is through your Southeastern account.

Q: If I decide not to travel after going through the gates, can I still claim a refund?

Once an eTicket has been scanned, it counts as being used, so you won't be able to claim a refund through your Southeastern account. To claim a refund if you scanned your eTicket but didn't travel, please contact Customer Services .

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Can I get a refund on an eTicket?

If I decide not to travel after going through the gates, can I still claim a refund?

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