Railcard refunds

Q: I left my railcard at home, so I needed to pay for a full price ticket. Can I claim a refund on the difference in price?

If you forgot to travel with your Railcard and couldn’t get a discount on your ticket, you can apply for a refund for the difference in price on the first occasion. You can upload a copy of your ticket and Railcard to our Contact Us form. We’ll be happy to consider a refund for you.

Q: Can I get a refund on my Digital Railcard?

Sorry, Digital Railcards are non-refundable and they can't be transferred to another person. Please be sure you're buying the correct Railcard, and that you're logged into the right account when doing so.