LoadingA circular icon that animates to indicate a loading state.

Loading service updates...

Woman on customer service

Contact us

It's easy to contact Southeastern and we're happy to help. You can get in touch using the below online form, or by webchat, phone, textphone, post, Twitter or Whatsapp

 
  • You can claim compensation if you're delayed by 15 minutes or more when you travel with us, you can apply online for Delay Repay compensation.
  • There are lots of ways to get in touch with us. We might have answered your question already, so check our Frequently Asked Questions first.

    • Explore Get in touch

    Ways to get in touch

    Webchat

    Use the chat icon in the bottom right corner of this webpage to start chatting with us. You can use the topics and pre-programmed questions to navigate to answers or simply type your question and we’ll do our best to answer it. It’s available 24/7 but staffed between 7am-10pm Monday to Friday if you need to chat with a member of our team.

    Social

    Contact us @Se_Railway

    WhatsApp – start a chat with us on 07866 002 690
    Send #Menu to receive details of our automated services. Our team are here 24/7 to help if you need a personal response.

    You can also follow our WhatsApp channel for the latest travel updates.

    Phone

    Telephone: 0345 322 7021
    (calls are charged at a local rate and may be recorded)

    SignLive: https://signlive.co.uk
    If you are a BSL user, you can request assistance or contact our customer services team through SignLive. Download the app on your smartphone, create a free account and search for Southeastern in the directory. You will then be connected to an interpreter who will then facilitate a call between yourself and our customer services team.

    Text Relay number: 18001 0345 322 7021

    Relay UK brings relay services for deaf, hard of hearing, and speech impaired people right up to date with the latest app technology. You don’t need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet or computer.

    Write to us at: 

    Southeastern Customer Services 
    PO Box 8625
    Swadlincote
    DE11 1HZ