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Advance tickets are non-refundable. However, if your booked train is cancelled before the day you travel due to service disruption, you may be able to refund your ticket for free by contacting our Customer Services. If your booked train is cancelled or disrupted on the day, you may contact our Customer Services or station staff for information on your alternative travel options.

Advance tickets are non-refundable. However, if your booked train is cancelled before the day you travel due to service disruption, you may be able to refund your ticket for free by contacting our Customer Services. If your booked train is cancelled or disrupted on the day, you may contact our Customer Services or station staff for information on your alternative travel options.

If your journey with Southeastern was disrupted by 15 minutes or more, you can apply for Delay Repay.

Always be sure to check your journey for planned and unplanned engineering work. Find out more information on the planned engineering work page, which currently shows:

• No Southeastern services to / from London Victoria on Saturday 5 April and Sunday 6 April
• Amendments to some late night Southeastern trains on Saturday 5 April and Sunday 6 April
• Buses replace trains between Lewisham and Hayes on Sunday 6 April
• Buses replace trains between Tonbridge and Ashford International / Maidstone West on Sunday 6 April
• No trains via Sittingbourne on Sunday 6 April