East Malling

Address

East Malling station
High Street
East Malling
ME19 6AJ

Station staff availability

Station staff availability
Mon - Sun	Closed

For full accessibility information at East Malling, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

Accessibility

Accessible Booking Office Counter	No
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	No
Wheelchairs Available	No
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category C. This station does not have step free access. Steps to all platforms. Unstaffed station. There are no station staff but there are staff to assist on the trains.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: by entrance to platform 1
Impaired Mobility Set Down	No
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	No
Mon - Sun: Unavailable
Assisted Travel: This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can now book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.We now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Station facilities

Atm Machine	No
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens,

Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	No
Smartcard Validator	No

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Customer Services: 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: By steps

Car parking

Car parking	No

Cycling

Cycle Storage Availability	No

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: New Road, bus stop outside the pub. (what 3 words: redeemed.palaces.select) Please note a mini bus will run between East Malling and West Malling
Taxi Rank	No

Location for Rail Replacement Services

Location For Rail Replacement Service Note:

New Road, bus stop outside the pub. (what 3 words: redeemed.palaces.select)

Please note a mini bus will run between East Malling and West Malling

Taxi Rank

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

General information

Station Operator: SE
Station Code: EML

Staffing Level: unstaffed
CCTV: Yes

Live departures & arrivals for East Malling

Departures

Arrivals

Live departures for East Malling
Due	Destination	Platform	Expected
16:51	Ashford International Platform 2	2	16:52 1 min late
17:17	Ashford International Platform 2	2	17:20 3 mins late
17:35	London Victoria Platform 1	1	On time
17:51	Ramsgate Platform 2	2	On time
18:17	Ashford International Platform 2	2	On time
18:35	London Victoria		On time

Live arrivals at East Malling
Due	Destination	Platform	Expected
16:51	London Victoria Platform 2	2	On time
17:17	London Victoria Platform 2	2	17:20 3 mins late
17:35	Ashford International Platform 1	1	On time
17:51	London Victoria Platform 2	2	On time
18:17	London Victoria Platform 2	2	On time
18:35	Ashford International		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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