New Eltham

Address

New Eltham station
Station Approach
off Footscray Road
SE9 2AB

Station staff availability

Station staff availability
Mon - Fri	06:10-20:00
Sat	06:40-20:00
Sun	08:10-15:40

For full accessibility information at New Eltham, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:40-20:00
Sat:	06:40-20:00
Sun:	08:10-15:40

2 Station updates

Lifts out of order

The lifts will be out of order between platform 1 and overbridge from 16:05 on 18/11/2024 until further notice at New Eltham station.
Additional Information:
The nearest stations with step free access are Sidcup and Mottingham.
Ticket Vending Machine problem

The ticket vending machines are out of order at New Eltham station.

Station details

The lift to and form platform 1 is currently out of order. The nearest stations with step-free access are Sidcup and Mottingham.

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platform 1 Only available when staff present. This toilet is stoma friendly
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: There are two Ticket Vending Machine's on the station forecourt
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Fri: 6:10 AM to 8:00 PM Sat: 6:40 AM to 8:00 PM Sun: 8:10 AM to 3:40 PM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Station facilities

Atm Machine	Yes
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Station Buffet	Yes
Station Buffet Note: Coffee kiosk and Selecta vending machine
Telephones	Yes
Toilets	Yes
Toilets Note: Platform 1- Available during staffing hours
Waiting Room	No
Waiting Room Note: Heated waiting area in booking hall only available when staff are present

Ticket buying & collection

Travelcard: Zone 4
Oyster Pre Pay	Yes
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains from Station Approach entrance

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 115
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 6
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £7.40
Weekly Charge: £31.80
Monthly Charge: £112.30

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 46 Type: Stands Location: upside platform Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 46
Type: Stands
Location:

upside platform

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Towards Dartford - Bus stop J outside Ladbrokes on Footscray Road (what 3 words: origin.hops.flops). Towards Hither Green - Bus stop F outside the Co-Op on Footscray Road (what 3 words: spring.farms.editor).
Taxi Rank	No

Location for Rail Replacement Services

Location For Rail Replacement Service Note:

Towards Dartford - Bus stop J outside Ladbrokes on Footscray Road (what 3 words: origin.hops.flops).
Towards Hither Green - Bus stop F outside the Co-Op on Footscray Road (what 3 words: spring.farms.editor).

Taxi Rank

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

General information

Station Operator: SE
Station Code: NEH

Staffing Level: partTime
CCTV: Yes

Live departures & arrivals for New Eltham

Departures

Arrivals

Live departures for New Eltham
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:07	London Charing Cross Platform 1	1	08:09 2 mins late
08:08	Dartford Platform 2	2	On time
08:20	Gravesend Platform 2	2	On time
08:22	London Charing Cross via Lewisham Platform 1	1	On time
08:37	London Charing Cross Platform 1	1	On time
08:38	Dartford Platform 2	2	On time	n/a
08:50	Gravesend		On time
08:52	London Charing Cross via Lewisham		On time
09:07	London Charing Cross		On time	n/a
09:08	Dartford		On time

Live arrivals at New Eltham
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:07	Gravesend Platform 1	1	08:08 1 min late
08:08	London Charing Cross Platform 2	2	On time
08:19	London Charing Cross Platform 2	2	On time
08:21	Dartford Platform 1	1	On time
08:37	Gravesend Platform 1	1	On time
08:38	London Charing Cross Platform 2	2	On time	n/a
08:49	London Charing Cross		On time
08:51	Dartford		On time
09:07	Gravesend		On time	n/a
09:08	London Charing Cross		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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