Staplehurst Train Station

Address

Staplehurst station
Station Approach
Staplehurst
TN12 0QR

Station staff availability

Station staff availability
Mon - Fri	06:00-19:00
Sat	08:00-14:40
Sun	08:10-16:30

For full accessibility information at Staplehurst, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-19:00
Sat:	08:00-14:40
Sun:	08:10-16:30

1 Station updates

Station details

The lifts are out of order between all platforms and the booking hall at Staplehurst station. The next stations with step free access are Marden and Headcorn.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	station forecourt
Accessible Toilets	Yes	Platform 1- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	Yes	Category A. This station has step free access to all platforms - Step free access to platform 1 for services towards London from main entrance. Step free access to Platform 2 for services away from London via lift. Stepped access between platforms available via station footbridge. Step free interchange between platforms via lifts.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 7:00 PM Sat: 8:00 AM to 2:40 PM Sun: 8:10 AM to 4:30 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes
Station Buffet	Yes	Coffee kiosk and Selecta vending machine
Telephones	Yes
Toilets	Yes	Platform 1- Available during staffing hours
CCTV	Yes
Atm Machine	No
Baby Change	No
Waiting Room	No	Heated waiting Room on the platform only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 723 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 20 Accessible Spaces Note: Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.	Daily Charge: £6.40 Weekly Charge: £28.20 Monthly Charge: £100.50

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 723
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 20
Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.

Daily Charge: £6.40
Weekly Charge: £28.20
Monthly Charge: £100.50

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 66 Type: Stands Location: car park Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 66
Type: Stands
Location:

car park

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Station forecourt (Platform 1 side of the station)
Taxi Rank	Yes	next to station
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Station Operator	SE
Station Code	SPU
Staffing Level	partTime

Live departures & arrivals for Staplehurst

Departures

Arrivals

Live departures for Staplehurst
Due	Destination	Platform	Expected
18:38	Ramsgate via Canterbury West Platform 2	2	On time
18:48	London Charing Cross Platform 1	1	18:50 2 mins late
18:59	Ramsgate via Canterbury West Platform 2	2	On time
19:08	Sandwich Platform 2	2	On time
19:18	London Charing Cross Platform 1	1	19:28 10 mins late
19:28	Ashford International Platform 2	2	On time
19:38	Ramsgate via Canterbury West Platform 2	2	On time
19:48	London Charing Cross Platform 1	1	On time
20:07	Dover Priory Platform 2	2	On time
20:18	London Charing Cross		On time

Live arrivals at Staplehurst
Due	Destination	Platform	Expected
18:37	London Charing Cross Platform 2	2	On time
18:48	Ramsgate/Ramsgate Platform 1	1	On time
18:59	London Cannon Street Platform 2	2	On time
19:07	London Charing Cross Platform 2	2	On time
19:18	Canterbury West/Ramsgate Platform 1	1	19:28 10 mins late
19:28	London Cannon Street Platform 2	2	On time
19:37	London Charing Cross Platform 2	2	On time
19:48	Ramsgate/Ramsgate Platform 1	1	On time
20:06	London Charing Cross Platform 2	2	On time
20:18	Dover Priory		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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