Swanley

Address

Swanley station
Station Approach
off Goldsel Road
BR8 8JD

Station staff availability

Station staff availability
Mon - Fri	05:50-22:30
Sat	05:50-22:30
Sun	06:30-22:00

For full accessibility information at Swanley, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	6:00 AM to 6:30 PM
Sat:	7:00 AM to 7:00 PM
Sun:	8:00 AM to 2:30 PM

0 Station updates

Station details

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platforms 1/2- Available during staffing hours. This toilet is stoma friendly.
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access available via main entrance from Station Approach Road onto all platforms via lifts. No step free access to station from Everest Place side of station. Stepped access is available from this side as is stepped access to all platforms from the overbridge.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: There are Ticket machines in the booking hall and by the entrance to Everest Place.
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Fri: 5:50 AM to 10:30 PM Sat: 5:50 AM to 10:30 PM Sun: 6:30 AM to 10:00 PM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Station facilities

Atm Machine	No
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Shops Note: newspapers
Station Buffet	Yes
Station Buffet Note: Coffee kiosk and Selecta vending machines
Telephones	Yes
Toilets	Yes
Toilets Note: Platforms 1/2- Available during staffing hours
Waiting Room	No
Waiting Room Note: Heated waiting room platform 1/2 and 3/4 Only available when staff present

Ticket buying & collection

Travelcard: Zone 8
Oyster Pre Pay	Yes
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains from the car park

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 106
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 4
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £7.90
Weekly Charge: £34.90
Monthly Charge: £122.50

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 36 Type: Stands Location: over bridge Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 36
Type: Stands
Location:

over bridge

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Main car park outside the booking hall (What 3 words: hill.yours.sober).
Taxi Rank	No

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

General information

Station Operator: SE
Station Code: SAY

Staffing Level: Full Time
CCTV: Yes

Live departures & arrivals for Swanley

Departures

Arrivals

Live departures for Swanley
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:18	Gillingham (Kent) Platform 4	4	On time
09:19	London Victoria via Denmark Hill Platform 3	3	09:31 12 mins late
09:23	Ashford International via Maidstone East Platform 2	2	09:25 2 mins late
09:35	London Victoria Platform 1	1	09:39 4 mins late
09:36	Sevenoaks Platform 2	2	On time	n/a
09:41	London Blackfriars via Catford Platform 1	1	On time
09:48	London Charing Cross via London Bridge Platform 1	1	On time
09:49	London Victoria via Denmark Hill Platform 3	3	On time
09:59	Maidstone East		On time
10:05	London Victoria		10:11 6 mins late

Live arrivals at Swanley
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:18	London Victoria Platform 4	4	On time
09:18	Gillingham (Kent) Platform 3	3	09:30 12 mins late
09:23	London Victoria Platform 2	2	09:24 1 min late
09:34	Ashford International Platform 1	1	09:38 4 mins late
09:35	Welwyn Garden City Platform 2	2	On time	n/a
09:40	Sevenoaks Platform 1	1	On time
09:47	Maidstone East Platform 1	1	On time
09:48	Gillingham (Kent) Platform 3	3	On time
09:59	London Charing Cross		On time
10:04	Ashford International		10:10 6 mins late

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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