Can you move people?
Amber will never forget the Railway Enforcement Officer whose help got her safely to the gig
Railway Enforcement Officer
Dealing with conflicts and being a reassuring presence on our railway takes a particular mindset. But the sense of fulfilment you get in return? Well, that’s just as unique.
As a Railway Enforcement Officer, it’s your job to...
Patrol our trains and stations to keep colleagues and passengers safe. Travelling around our network and inspecting tickets, you’ll help prevent crime, reduce anti-social behaviour, and tackle fare evasion on our railway.
This means dealing with lots of different, and often difficult, situations. And also interacting with some of our most vulnerable passengers. It’ll be down to your quick-thinking, tact and assertiveness that everyone remains safe and gets the support they need.
How you’ll work
You’re never on your own in this role. You’ll be partnered with a colleague on your patrols and you’ll work with station teams, train staff, as well as the British Transport Police and other services to resolve situations.
Our Railway Enforcement Officers work a varied shift pattern, which includes weekends, bank holidays and nights. You may have to start as early as 6am or finish at 2am. Rosters vary but it’s likely you’ll work one week of early shifts followed by three weeks of late shifts.
However, many of our people really value the time this gives them outside of work. They’re able to switch off the moment they finish their shift and focus on spending time with family, friends, or doing other things they love.
On top of that, you’ll get job security, lots of long-term career opportunities and great rewards. Check out the benefits you could get.
Here’s what our people say...
Your journey starts with full training
When you join us, you’ll be enrolled into our Passenger Services Apprenticeship Programme. From functional skills to conflict management, this will give you the knowledge and skills you need to handle all sorts of situations. What’s more, it comes with a nationally recognised qualification.
Although it’s always a last resort, sometimes physical intervention is needed to resolve a conflict. Our training will make sure you can do this confidently and safely.
Is being a Railway Enforcement Officer for you?
- We’re looking for people who have good communication skills and can remain calm and professional, even in confrontational situations.
- We also need people who enjoy working in a team but can also use their own initiative and make sound decisions quickly.
- Given the start and end times of shifts, it may be best to have your own transport to get to and from your place of work.