Station Improvements

At Southeastern, we believe that your journey begins the moment you step into one of our stations. As the gateway to your travel experience, we understand how crucial it is for our stations to leave a positive and lasting impression. That’s why we’re committed to continually upgrading and improving our facilities, ensuring they meet the highest possible standards.

Serving communities across south east London, Kent, and East Sussex, we manage 165 stations in total and operate services at 180 stations. From bustling city hubs to charming rural stops, we are dedicated to making every station a welcoming environment for all our passengers.

Current improvement projects

We’re proud to be driving forward a £2 million station improvement programme, which will benefit over 100 stations by March 2025. This ambitious initiative includes deep cleaning, repairs, and enhancements that will refresh and modernise station facilities across our network.

Deep Cleans: Extensive deep cleans are being carried out at 116 stations, ensuring platforms and public areas shine like new. This goes above and beyond our ongoing maintenance to give our stations a real boost.

Repair & Upgrade Work: At 20 key stations, we are repainting public areas and either repairing or replacing customer facilities. These enhancements aim to create safer, more functional, and more visually appealing spaces for passengers.

Some of the stations benefiting from this work include Ashford International, Blackheath, and Bromley South, as well as deep cleansing works at Brixton, Canterbury East, and Deal.

You can see the full list of the stations on our station information page.

---

Completed station improvements

With our Alliance partner Network Rail we’ve just wrapped up a £2.6 million refurbishment programme across more than 20 stations.

The collaborative effort has delivered better facilities, improved accessibility, upgraded waiting areas, and refreshed station environments, offering a more comfortable and enjoyable experience for the thousands of passengers who use these stations each year.

The projects included restoration work in the historic booking hall and station café at Margate blending charm and modern convenience.

At Eltham, we completely enclosed three platform waiting rooms with sleek glazed panelling and installed automatic sliding doors, ensuring accessible entry for all.

At Orpington, we introduced a brand-new women’s toilet facility on the busy London-bound platform two, offering improved comfort and convenience.

Each of these projects represents our commitment to enhancing the passenger experience, from the moment you arrive at the station to the time you board your train.

---

Improving your travel experience

These station investments are part of our commitment to creating the best possible travel experience for you, our passengers. As we invest in our stations, we aim to create spaces that are modern, accessible, and comfortable for everyone.

The number of customers travelling with Southeastern continues to grow and at the end of 2024 we recorded post-pandemic record entries and exits at our London terminals.

As we look toward an exciting future, you can stay updated on our progress. Keep an eye on here or follow us on social media to learn more about how we’re transforming your stations to deliver better journeys.