Train Performance results

How are we doing?

We want to be honest and open about how we’re doing, and about the action we’re taking where we need to improve. That’s why we’ve put together a collection of handy train performance results, so you can get the full picture.

Improvements we’re making

We know a bit of good news goes a long way, however big or small it may be. So, we wanted to let you know that we're continuing to make improvements across our network. Here are just a few of the things we’re doing this year:

We’re delivering £306m of investment to renew and enhance our shared railway infrastructure to help keep trains on time.
We're investing in more fault-finding equipment so we can fix problems before they happen, to avoid delays.
We’re working with British Transport Police and using drones and AI-powered cameras to quickly detect and prevent people from trespassing on the railway.

Want to know more about what we're doing to help keep your trains on time?

Further information on targets can be found by downloading our Joint Performance Strategy created together with Network Rail. Little by little, we're investing in making your journey with us better.

Current Period: 9

09 November - 06 December 2025

Train performance results by Southeastern station

Find out how many of our trains arrived at your station within 3 minutes of their advertised time, how many arrivals were cancelled per station, and how Southeastern is doing compared with other train operators at the station.

Select a station and view performance results

Cancellations

Cancellations Table
Service Provider	Passenger services	Total scheduled passenger services	P-Coded		All causes		Southeastern only
Service Provider	Passenger services	Total scheduled passenger services	Period	MAA	Period	MAA	Period	MAA
Targets			0	0	2.7%	2.3%	1.1%	1.0%
All Providers	All passenger services	44,405	0	0	2.0%	2.4%	0.8%	1.0%
Service Group	Metro services	25,141	0	0	1.7%	2.3%	0.8%	1.1%
	Mainline services	15,459	0	0	2.8%	2.5%	1.0%	0.9%
	Highspeed services	3,805	0	0	0.9%	2.2%	0.5%	0.7%
Metro	Dartford via Bexleyheath	4,391	0	0	1.7%	3.5%	0.8%	1.6%
	Victoria to Orpington	3,664	0	0	2.5%	2.8%	1.1%	1.3%
	Hayes Line	3,640	0	0	1.5%	2.1%	0.4%	0.9%
	Orpington via Grove Park	5,908	0	0	1.4%	1.2%	0.8%	0.7%
	Dartford via Sidcup	4,366	0	0	1.6%	2.3%	0.7%	1.0%
	Dartford via Charlton and Lewisham	1,724	0	0	1.2%	2.2%	0.7%	1.1%
	Dartford via Greenwich	1,448	0	0	1.7%	2.5%	0.7%	1.2%
Mainline	Hastings Line	3,245	0	0	4.5%	3.3%	0.8%	1.1%
	Chatham Line	4,005	0	0	2.2%	2.7%	1.3%	0.9%
	Ramsgate Line	2,710	0	0	2.8%	2.3%	1.0%	0.8%
	Maidstone East Line	2,311	0	0	1.6%	1.8%	0.7%	0.7%
	Sheerness Branch	1,413	0	0	0.6%	2.0%	0.6%	0.8%
	Medway Valley Line	1,775	0	0	3.9%	2.0%	1.5%	0.9%
Highspeed	Highspeed (via Ashford)	2,120	0	0	1.1%	1.8%	0.4%	0.7%
Highspeed	Highspeed (via Gravesend)	1,685	0	0	0.7%	2.7%	0.5%	0.8%

Punctuality

Service Provider	Passenger services	On Time		Time to 3		Time to 15
Service Provider	Passenger services	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)
Targets		59.0%	67.6%	78.9%	85.9%	97.9%	98.7%
All Providers	All passenger services	61.0%	66.2%	80.7%	84.8%	98.5%	98.7%
Service Group	Metro services	65.6%	68.8%	85.3%	87.5%	99.4%	99.2%
	Mainline services	54.0%	62.6%	73.5%	80.6%	96.9%	97.9%
	Highspeed services	57.5%	62.4%	78.3%	82.0%	98.8%	98.2%
Metro	Dartford via Bexleyheath	61.9%	64.9%	84.2%	85.2%	99.3%	98.9%
	Victoria to Orpington	52.3%	58.5%	79.2%	84.6%	99.1%	99.1%
	Hayes Line	80.2%	76.2%	92.1%	90.9%	99.7%	99.3%
	Orpington via Grove Park	68.3%	71.0%	85.5%	88.6%	99.3%	99.5%
	Dartford via Sidcup	62.7%	67.6%	82.8%	85.8%	99.2%	99.1%
	Dartford via Charlton and Lewisham	70.3%	73.5%	90.0%	90.8%	99.9%	99.5%
	Dartford via Greenwich	69.0%	75.4%	87.2%	90.7%	99.7%	99.3%
Mainline	Hastings Line	46.8%	55.4%	69.2%	76.1%	95.4%	97.2%
	Chatham Line	48.8%	57.3%	69.3%	76.9%	97.0%	97.4%
	Ramsgate Line	51.6%	60.5%	71.4%	79.3%	96.6%	98.0%
	Maidstone East Line	56.9%	66.4%	74.7%	82.8%	97.8%	98.5%
	Sheerness Branch	67.1%	73.6%	87.3%	90.1%	99.6%	99.5%
	Medway Valley Line	77.2%	83.4%	90.3%	93.8%	98.1%	99.2%
Highspeed	Highspeed (via Ashford)	58.9%	62.3%	79.5%	82.6%	98.9%	98.3%
Highspeed	Highspeed (via Gravesend)	56.3%	62.4%	77.2%	81.4%	98.6%	98.1%

Late Arrivals

Service Provider	Passenger services	30-59 minutes		60-119 minutes		> 119 minutes
Service Provider	Passenger services	Total	%	Total	%	Total	%
All Providers	All passenger services	80	0.18%	11	0.02%	0	0.00%
Service Group	Metro services	6	0.02%	0	0.00%	0	0.00%
	Mainline services	67	0.43%	11	0.07%	0	0.00%
	Highspeed services	7	0.18%	0	0.00%	0	0.00%
Metro	Dartford via Bexleyheath	1	0.02%	0	0.00%	0	0.00%
	Victoria to Orpington	0	0.00%	0	0.00%	0	0.00%
	Hayes Line	0	0.00%	0	0.00%	0	0.00%
	Orpington via Grove Park	2	0.03%	0	0.00%	0	0.00%
	Dartford via Sidcup	2	0.05%	0	0.00%	0	0.00%
	Dartford via Charlton and Lewisham	1	0.06%	0	0.00%	0	0.00%
	Dartford via Greenwich	0	0.00%	0	0.00%	0	0.00%
Mainline	Hastings Line	22	0.68%	5	0.15%	0	0.00%
	Chatham Line	12	0.30%	4	0.10%	0	0.00%
	Ramsgate Line	23	0.85%	0	0.00%	0	0.00%
	Maidstone East Line	4	0.17%	1	0.04%	0	0.00%
	Sheerness Branch	0	0.00%	0	0.00%	0	0.00%
	Medway Valley Line	6	0.34%	1	0.06%	0	0.00%
Highspeed	Highspeed (via Ashford)	5	0.24%	0	0.00%	0	0.00%
Highspeed	Highspeed (via Gravesend)	2	0.12%	0	0.00%	0	0.00%

Capacity

Passenger services	Short formations
Passenger services	Period	MAA (Moving annual average)
All passenger services	0.30	0.25

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each period).

You can find out more about the industry's current official measure of punctuality on the Network Rail website.

Department for Transport Operational Targets and KPIs

As part of our Service Agreement with the Department for Transport, we have a number of Targets and KPIs to help focus minds and efforts in priority areas.

Please see the below Performance-related Targets and KPIs and how we're doing:

Rail Period	P2603	P2604	P2605	P2606	P2607	P2608
DfT Target	88.8%	87.7%	87.7%	88.5%	85.9%	82%
T-3	88.55%	85.44%	86.63%	86.78%	83.73%	81.84%
T-3 MAA	84.23%	84.17%	84.17%	84.15%	84.18%	84.27%
DfT Target	1.6%	1.6%	1.6%	1.5%	1.7%	2.20%
All Stations Cancellations	1.88%	2.84%	2.34%	2.34%	2.26%	1.84%
All Stations Cancellations MAA	2.53%	2.56%	2.56%	2.56%	2.50%	2.48%

We also have the below KPIs which we use to monitor performance, which do not have a defined DfT target:

Rail Period	P2603	P2604	P2605	P2605	P2607	P2608
TOC-On-Self Delay Minutes	18,942	27,134	22,611	21,523	29,949	27,482
TOC-On Self Delay Minutes MAA	27,361	27,497	27,453	27,266	27,532	27,181
TOC-On-Self Cancellations	324	405	390	382	467	368
TOC-On-Self Cancellations MAA	483	479	478	471	466

Key:

MAA = Moving Annual Average
T-3 = The percentage of recorded station stops arrived at early or less than three minutes after the scheduled time
All Stations Cancellations = Percentage of recorded planned station stops cancelled, for all of the Passenger Services
TOC-On-Self = Caused directly by the operator rather than external factors

Unfortunately, we missed our T-3 Department for Transport Targets for Period 8.
Period 8 presented challenging autumn conditions, with 11 days of high adhesion issues and significantly more leaf fall. Despite this, punctuality and cancellations improved year-on-year, and cancellations remain significantly better than the industry average (3.8%).
Although we saw improvements in underlying performance, there were 13 incidents each causing more than 1000 delay minutes, with the most disruptive occurring on 13th October when a fatality at Rainham resulted in over 2000 delay minutes and 57 cancellations. Other incidents included axle counter failures at Charlton, possession overruns at St Mary Cray, infrastructure faults such as points and module failures, environmental factors including chalk fall alarms and speed restrictions, and a trespass incident at Grove Park.

What we're doing about it?

Together with Network Rail, we have a number of initiatives aimed at improving the punctuality and reliability of our railway. Here’s some of the key activities we have in place:

Track/Asset

Much of the national network suffers from ageing assets (infrastructure such as track/points/signalling equipment) which can cause major disruption when failures occur. To tackle this, we have installed Thermal Imaging AI Cameras to some of our train fleet, which helps detect issues such as track defects and cable failures before they cause disruption. So far this year, this technology has detected 46 issues, of which 24 urgent issues were proactively fixed preventing incidents that would have arisen, with the remaining 22 programmed for maintenance. This has prevented 120 cancellations and prevented 11,000 delay minutes.
Network Rail have also replaced over 100 signalling modules this year to improve reliability, focusing on the highest risk and highest impact sites.

Weather Related

Kent Route also faces challenges with Soil Moisture Deficit (SMD) due to our clay-rich soil. This can cause issues with both localised flooding and landslips, which all require either line closures or speed restrictions. We closely monitor sites with medium-high risk profiles to ensure any movement in the ground is captured and secured before it can cause disruption, and we are also jointly exploring the installation of flood-monitoring cameras.
We have created an Autumn-specific operational plan with Network Rail, including rail head treatment trains, vegetation clearance at high-risk sites, and small timetable modifications in order to make our service more reliable.
Network Rail have recently upgraded 30 track circuit receivers to enhance reliability in higher and lower temperatures.

Trespass

Continuing our engagement with the British Transport Police, the Samaritans, local authorities and other organisations to mitigate trespass and fatalities. Building on this collaboration, the award-winning Pass It On campaign also encourages professionals in mental health, social services, probation, policing, and community safety to share information about individuals at risk.
We are exploring the use of Drones with Network Rail and BTP to detect trespassers and open the railway more quickly after an incident. Trials are ongoing to ensure the most effective sites are chosen.
We are also continuously monitoring high-risk areas for trespass and suicides to see what more can be done to secure sites/platforms and have a well-established suite of Suicide Prevention training in place to ensure our colleagues remain vigilant.

Train Performance

We're making improvements across the network to help keep your trains on time