Train Performance results

How are we doing?

We want to be honest and open about how we’re doing, and about the action we’re taking where we need to improve. That’s why we’ve put together a collection of handy train performance results, so you can get the full picture.

Improvements we’re making

We know a bit of good news goes a long way, however big or small it may be. So, we wanted to let you know that we're continuing to make improvements across our network. Here are just a few of the things we’re doing this year:

We’re delivering £306m of investment to renew and enhance our shared railway infrastructure to help keep trains on time.
We're investing in more fault-finding equipment so we can fix problems before they happen, to avoid delays.
We’re working with British Transport Police and using drones and AI-powered cameras to quickly detect and prevent people from trespassing on the railway.

Want to know more about what we're doing to help keep your trains on time?

Further information on targets can be found by downloading our Joint Performance Strategy created together with Network Rail. Little by little, we're investing in making your journey with us better.

Current Period: 4

28 June - 25 July 2026

Train performance results by Southeastern station

Find out how many of our trains arrived at your station within 3 minutes of their advertised time, how many arrivals were cancelled per station, and how Southeastern is doing compared with other train operators at the station.

Select a station and view performance results

Cancellations

Cancellations Table
Service Provider	Passenger services	Total scheduled passenger services	P-Coded		All causes		Southeastern only
Service Provider	Passenger services	Total scheduled passenger services	Period	MAA	Period	MAA	Period	MAA
Targets			0	0	2.1%	2.0%	0.8%	0.8%
All Providers	All passenger services	45,398	0	0	2.0%	2.2%	1.1%	0.9%
Service Group	Metro services	25,618	0	0	1.9%	2.1%	1.2%	1.0%
	Mainline services	15,679	0	0	2.1%	2.4%	1.0%	0.8%
	Highspeed services	4,101	0	0	2.4%	2.1%	1.2%	0.8%
Metro	Dartford via Bexleyheath	4,514	0	0	2.3%	3.2%	1.4%	1.4%
	Victoria to Orpington	3,806	0	0	2.2%	2.4%	1.0%	1.1%
	Hayes Line	3,876	0	0	1.6%	1.6%	1.4%	0.7%
	Orpington via Grove Park	5,922	0	0	1.6%	1.4%	1.1%	0.7%
	Dartford via Sidcup	4,234	0	0	1.9%	1.9%	1.5%	0.8%
	Dartford via Charlton and Lewisham	1,720	0	0	1.7%	2.0%	1.1%	0.9%
	Dartford via Greenwich	1,546	0	0	1.6%	2.5%	1.1%	1.2%
Mainline	Hastings Line	3,162	0	0	2.1%	3.5%	1.3%	1.1%
	Chatham Line	3,994	0	0	2.2%	2.6%	0.9%	0.8%
	Ramsgate Line	2,672	0	0	2.2%	2.1%	1.2%	0.7%
	Maidstone East Line	2,595	0	0	1.9%	1.9%	0.5%	0.6%
	Sheerness Branch	1,388	0	0	2.4%	1.6%	0.9%	0.6%
	Medway Valley Line	1,868	0	0	1.5%	1.7%	1.1%	0.8%
Highspeed	Highspeed (via Ashford)	2,283	0	0	2.0%	1.6%	0.9%	0.6%
Highspeed	Highspeed (via Gravesend)	1,818	0	0	2.8%	2.7%	1.5%	0.9%

Punctuality

Service Provider	Passenger services	On Time		Time to 3		Time to 15
Service Provider	Passenger services	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)
Targets		69.6%	67.7%	87.2%	86.1%	98.9%	98.9%
All Providers	All passenger services	68.5%	66.9%	86.0%	85.2%	98.7%	98.6%
Service Group	Metro services	71.3%	69.5%	89.2%	88.1%	99.2%	99.1%
	Mainline services	66.2%	63.8%	82.4%	81.2%	98.0%	97.8%
	Highspeed services	56.9%	60.5%	77.9%	80.6%	97.8%	97.7%
Metro	Dartford via Bexleyheath	65.0%	64.7%	86.8%	85.9%	99.1%	98.9%
	Victoria to Orpington	63.1%	58.7%	86.3%	84.3%	99.2%	99.1%
	Hayes Line	82.4%	81.0%	94.3%	93.0%	99.5%	99.3%
	Orpington via Grove Park	74.2%	72.9%	89.6%	89.3%	99.2%	99.3%
	Dartford via Sidcup	70.8%	68.8%	88.4%	86.4%	99.2%	99.0%
	Dartford via Charlton and Lewisham	76.8%	72.5%	92.3%	90.8%	99.2%	99.3%
	Dartford via Greenwich	73.5%	71.9%	90.0%	89.9%	99.4%	99.2%
Mainline	Hastings Line	59.0%	57.2%	77.7%	77.2%	97.1%	97.1%
	Chatham Line	60.8%	58.0%	78.6%	77.3%	97.7%	97.1%
	Ramsgate Line	63.8%	62.3%	81.5%	80.2%	97.7%	97.8%
	Maidstone East Line	70.0%	67.2%	84.8%	83.2%	98.2%	98.3%
	Sheerness Branch	71.4%	72.8%	89.7%	90.1%	99.3%	99.6%
	Medway Valley Line	88.7%	85.3%	96.1%	94.4%	99.6%	99.5%
Highspeed	Highspeed (via Ashford)	56.6%	60.9%	78.8%	81.4%	98.0%	98.0%
Highspeed	Highspeed (via Gravesend)	57.2%	60.1%	77.2%	79.9%	97.7%	97.5%

Late Arrivals

Service Provider	Passenger services	30-59 minutes		60-119 minutes		> 119 minutes
Service Provider	Passenger services	Total	%	Total	%	Total	%
All Providers	All passenger services	92	0.20%	18	0.04%	0	0.00%
Service Group	Metro services	32	0.12%	4	0.02%	0	0.00%
	Mainline services	50	0.32%	11	0.07%	0	0.00%
	Highspeed services	10	0.24%	3	0.07%	0	0.00%
Metro	Dartford via Bexleyheath	7	0.16%	1	0.02%	0	0.00%
	Victoria to Orpington	7	0.18%	0	0.00%	0	0.00%
	Hayes Line	1	0.03%	0	0.00%	0	0.00%
	Orpington via Grove Park	9	0.15%	0	0.00%	0	0.00%
	Dartford via Sidcup	3	0.07%	2	0.05%	0	0.00%
	Dartford via Charlton and Lewisham	4	0.23%	0	0.00%	0	0.00%
	Dartford via Greenwich	1	0.06%	1	0.06%	0	0.00%
Mainline	Hastings Line	16	0.51%	0	0.00%	0	0.00%
	Chatham Line	14	0.35%	8	0.20%	0	0.00%
	Ramsgate Line	10	0.37%	1	0.04%	0	0.00%
	Maidstone East Line	8	0.31%	2	0.08%	0	0.00%
	Sheerness Branch	1	0.07%	0	0.00%	0	0.00%
	Medway Valley Line	1	0.05%	0	0.00%	0	0.00%
Highspeed	Highspeed (via Ashford)	7	0.31%	0	0.00%	0	0.00%
Highspeed	Highspeed (via Gravesend)	3	0.17%	3	0.17%	0	0.00%

Capacity

Passenger services	Short formations
Passenger services	Period	MAA (Moving annual average)
All passenger services	0.40	0.26

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each period).

You can find out more about the industry's current official measure of punctuality on the Network Rail website.

Department for Transport Operational Targets and KPIs

As part of our Service Agreement with the Department for Transport, we have a number of Targets and KPIs to help focus minds and efforts in priority areas.

Please see the below Performance-related Targets and KPIs and how we're doing:

Rail Period	P2701	P2702	P2703	P2704
DfT Target	88.2%	87.80%	87.9%	86.4%
T-3	89.13%	87.57%	82.36%	86.05%
T-3 MAA	85.76%	85.66%	85.22%	85.26%
DfT Target	1.7%	1.7%	1.7%	1.9%
All Stations Cancellations	1.20%	2.40%	2.80%	1.60%
All Stations Cancellations MAA	1.62%	1.66%	1.77%	1.71%

We also have the below KPIs which we use to monitor performance, which do not have a defined DfT target:

Rail Period	P2701	P2702	P2703	P2704
TOC-On-Self Delay Minutes	22,590	26,283	34,878	29,752
TOC-On Self Delay Minutes MAA	24,969	24,827	26.055	26,266
TOC-On-Self Cancellations	340	403	566	518
TOC-On-Self Cancellations MAA	373	368	387	396
Short Formations	93	71	118	142
Short Formations MAA	86.77	87.23	90	94

Key:

MAA = Moving Annual Average
T-3 = The percentage of recorded station stops arrived at early or less than three minutes after the scheduled time
All Stations Cancellations = Percentage of recorded planned station stops cancelled, for all of the Passenger Services
TOC-On-Self = Caused directly by the operator rather than external factors

Operational Performance

Unfortunately, our Time-to-3 target was narrowly missed for Period 4. Southeastern Period 4 T-3 performance was 86.05% against a target of 86.4%, with the MAA remaining stable at 85.26%.

Period 4 performance remained challenging on the Kent Route. Performance was significantly impacted by extreme weather (heat) and several high-impact external incidents.

There were 10 incidents each causing over 1,000 delay minutes, the most significant event was disruption originating from a GTR service failure at Farringdon on 8 July, which generated more than 5,000 delay minutes and 149 cancellations. On Kent infrastructure, the most impactful incident occurred near Grove Park on 2 July, causing approximately 2,600 T-3 failures and 52 cancellations. Year to date, the route has experienced 73 incidents exceeding 1,000 delay minutes, compared with 44 during the same period last year.

Looking ahead, the heatwave is showing few signs of abating, with ongoing risk of heat-related signalling and operational incidents. Soil Moisture Deficit is currently at a very high level, with speed restrictions likely. Mitigating actions are underway, including enhanced monitoring, targeted interventions, and exploring resilience measures such as fire-retardant treatments, but performance risk is expected to remain elevated through the summer. We are also actively monitoring performance of the Charing Cross closure timetable to understand appropriate interventions to protect performance during disruption. This is being reviewed at the weekly visualisation meeting. Work continues on delivery of our Joint Performance Strategy with efforts focussed on improving performance related to fleet, external factors, infrastructure performance and operational recovery

What we're doing about it?

Together with Network Rail, we have a number of initiatives aimed at improving the punctuality and reliability of our railway, and we have our Joint Performance Strategy. Here’s some of the key activities we have in place:

Track/Asset

Much of the national network suffers from ageing assets (infrastructure such as track/points/signalling equipment) which can cause major disruption when failures occur. To tackle this, we have installed Thermal Imaging AI Cameras to some of our train fleet, which helps detect issues such as track defects and cable failures before they cause disruption.
Network Rail have also replaced signalling modules this year to improve reliability, focusing on the highest risk and highest impact sites.

Weather Related

Kent Route also faces challenges with Soil Moisture Deficit (SMD) due to our clay-rich soil. This can cause issues with both localised flooding and landslips, which all require either line closures or speed restrictions. We closely monitor sites with medium-high risk profiles to ensure any movement in the ground is captured and secured before it can cause disruption, and we are also jointly exploring the installation of flood-monitoring cameras.
Network Rail have recently upgraded track circuit receivers to enhance reliability in higher and lower temperatures.

Trespass

Continuing our engagement with the British Transport Police, the Samaritans, local authorities and other organisations to mitigate trespass and fatalities. Building on this collaboration, the award-winning Pass It On campaign also encourages professionals in mental health, social services, probation, policing, and community safety to share information about individuals at risk.
We continue to explore and trial the use of Drones with Network Rail and BTP to detect trespassers and open the railway more quickly after an incident. Trials are ongoing to ensure the most effective sites are chosen.
We are also continuously monitoring high-risk areas for trespass and suicides to see what more can be done to secure sites/platforms and have a well-established suite of Suicide Prevention training in place to ensure our colleagues remain vigilant.

Train Performance

We're making improvements across the network to help keep your trains on time