Tickets & Ways to Pay
Service Updates
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
Punctuality Results
Alongside Network Rail, we regularly set new goals to deliver a reliable and excellent service.
How are we doing?
Punctuality is hugely important to us, because we know how frustrating delays and cancellations can be.
We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.
We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each Period).
You can find out more about the industry's current official measure of punctuality on the Network Rail website.
Current Period: Period 9
10 November - 07 December 2024
Cancellations
| Service Provider | Passenger services | Total scheduled passenger services | P-Coded | All causes | Southeastern only | |||
|---|---|---|---|---|---|---|---|---|
| Period | (Moving annual average) | Period | (Moving annual average) | Period | (Moving annual average) | |||
| All Providers | All passenger services | 43,776 | 0 | 0.23 | 3.7% | 2.4% | 1.8% | 1.0% |
| Service Group | Metro services | 24,641 | 0 | 0 | 3.6% | 2.3% | 1.7% | 1.0% |
| Mainline services | 15,310 | 0 | 0 | 4.2% | 2.6% | 2.2% | 1.0% | |
| Highspeed services | 3,852 | 0 | 0 | 2.6% | 2.2% | 1.4% | 1.1% | |
| Metro | Dartford via Bexleyheath | 4,295 | 0 | 0 | 5.2% | 2.7% | 2.2% | 1.3% |
| Victoria to Orpington | 3,263 | 0 | 0 | 3.3% | 2.2% | 1.5% | 1.0% | |
| Hayes Line | 3,806 | 0 | 0 | 3.9% | 2.7% | 1.5% | 1.1% | |
| Orpington via Grove Park | 6,053 | 0 | 0 | 2.1% | 1.7% | 1.3% | 0.7% | |
| Dartford via Sidcup | 4,271 | 0 | 0 | 4.8% | 2.5% | 1.8% | 1.0% | |
| Dartford via Charlton and Lewisham | 1,721 | 0 | 0 | 2.6% | 2.2% | 1.7% | 1.1% | |
| Dartford via Greenwich | 1,232 | 0 | 0 | 3.5% | 2.3% | 2.5% | 1.2% | |
| Mainline | Hastings Line | 3,167 | 0 | 0 | 5.5% | 3.5% | 2.9% | 0.9% |
| Chatham Line | 3,865 | 0 | 0 | 4.4% | 2.4% | 2.4% | 1.0% | |
| Ramsgate Line | 2,744 | 0 | 0 | 4.0% | 2.5% | 2.1% | 0.9% | |
| Maidstone East Line | 2,287 | 0 | 0 | 3.8% | 2.3% | 1.2% | 0.9% | |
| Sheerness Branch | 1,413 | 0 | 0 | 3.0% | 2.6% | 1.9% | 1.4% | |
| Medway Valley Line | 1,834 | 0 | 0 | 3.1% | 2.1% | 2.1% | 1.3% | |
| Highspeed | Highspeed (via Ashford) | 2,171 | 0 | 0 | 2.5% | 2.1% | 1.4% | 1.1% |
| Highspeed (via Gravesend) | 1,654 | 0 | 0 | 2.7% | 2.3% | 1.5% | 1.0% | |
Punctuality
| Service Provider | Passenger services | On Time | Time to 3 | Time to 15 | |||
|---|---|---|---|---|---|---|---|
| Period | MAA (Moving annual average) | Period | MAA (Moving annual average) | Period | MAA (Moving annual average) | ||
| All Providers | All passenger services | 52.0% | 66.6% | 73.5% | 84.8% | 97.7% | 98.6% |
| Service Group | Metro services | 54.7% | 69.2% | 77.1% | 87.4% | 98.6% | 99.1% |
| Mainline services | 46.1% | 63.2% | 66.5% | 81.0% | 96.2% | 97.9% | |
| Highspeed services | 58.0% | 61.3% | 77.5% | 81.5% | 97.3% | 98.0% | |
| Metro | Dartford via Bexleyheath | 50.6% | 65.2% | 73.3% | 85.0% | 97.9% | 98.9% |
| Victoria to Orpington | 46.3% | 57.7% | 73.6% | 84.3% | 98.3% | 99.2% | |
| Hayes Line | 57.7% | 75.5% | 79.5% | 90.2% | 98.5% | 99.1% | |
| Orpington via Grove Park | 57.5% | 71.4% | 78.8% | 88.0% | 99.2% | 99.2% | |
| Dartford via Sidcup | 51.2% | 69.1% | 73.5% | 86.4% | 98.3% | 99.0% | |
| Dartford via Charlton and Lewisham | 65.4% | 72.5% | 86.2% | 89.9% | 99.8% | 99.3% | |
| Dartford via Greenwich | 65.2% | 77.5% | 83.9% | 91.3% | 99.1% | 99.3% | |
| Mainline | Hastings Line | 39.5% | 57.8% | 60.2% | 77.6% | 95.5% | 97.3% |
| Chatham Line | 38.5% | 57.9% | 59.1% | 76.9% | 94.6% | 97.3% | |
| Ramsgate Line | 45.2% | 59.5% | 65.1% | 78.8% | 95.9% | 97.6% | |
| Maidstone East Line | 52.1% | 68.9% | 71.9% | 84.6% | 97.8% | 98.6% | |
| Sheerness Branch | 59.0% | 74.4% | 81.5% | 89.8% | 99.4% | 99.5% | |
| Medway Valley Line | 65.7% | 81.4% | 86.1% | 93.6% | 99.0% | 99.4% | |
| Highspeed | Highspeed (via Ashford) | 56.9% | 59.4% | 77.7% | 81.3% | 97.5% | 98.0% |
| Highspeed (via Gravesend) | 59.0% | 63.2% | 77.3% | 81.8% | 97.2% | 98.1% | |
Late Arrivals
| Service Provider | Passenger services | 30-59 minutes | 60-119 minutes | > 119 minutes | |||
|---|---|---|---|---|---|---|---|
| Total | % | Total | % | Total | % | ||
| All Providers | All passenger services | 116 | 0.26% | 11 | 0.03% | 0 | 0.00% |
| Service Group | Metro services | 32 | 0.13% | 1 | 0.00% | 0 | 0.00% |
| Mainline services | 68 | 0.44% | 7 | 0.05% | 0 | 0.00% | |
| Highspeed services | 16 | 0.42% | 3 | 0.08% | 0 | 0.00% | |
| Metro | Dartford via Bexleyheath | 8 | 0.19% | 1 | 0.02% | 0 | 0.00% |
| Victoria to Orpington | 9 | 0.28% | 0 | 0.00% | 0 | 0.00% | |
| Hayes Line | 9 | 0.24% | 0 | 0.00% | 0 | 0.00% | |
| Orpington via Grove Park | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | |
| Dartford via Sidcup | 4 | 0.09% | 0 | 0.00% | 0 | 0.00% | |
| Dartford via Charlton and Lewisham | 1 | 0.06% | 0 | 0.00% | 0 | 0.00% | |
| Dartford via Greenwich | 1 | 0.08% | 0 | 0.00% | 0 | 0.00% | |
| Mainline | Hastings Line | 10 | 0.32% | 0 | 0.00% | 0 | 0.00% |
| Chatham Line | 35 | 0.91% | 2 | 0.05% | 0 | 0.00% | |
| Ramsgate Line | 15 | 0.55% | 3 | 0.11% | 0 | 0.00% | |
| Maidstone East Line | 4 | 0.17% | 2 | 0.09% | 0 | 0.00% | |
| Sheerness Branch | 3 | 0.21% | 0 | 0.00% | 0 | 0.00% | |
| Medway Valley Line | 1 | 0.05% | 0 | 0.00% | 0 | 0.00% | |
| Highspeed | Highspeed (via Ashford) | 13 | 0.60% | 3 | 0.14% | 0 | 0.00% |
| Highspeed (via Gravesend) | 3 | 0.18% | 0 | 0.00% | 0 | 0.00% | |
Capacity
| Passenger services | Short formations | |
|---|---|---|
| Period | MAA (Moving annual average) | |
| All passenger services | 0.25 | 0.20 |
Improving performance on Southeastern
We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.
Want to know more about what we’re doing to improve?
Download our Joint Performance Strategy
National Rail Passenger Survey
We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report.