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Contact us
It's easy to contact Southeastern and we're happy to help. You can get in touch using the below online form, or by webchat, phone, textphone, post, Twitter or Whatsapp
- You can claim compensation if you're delayed by 15 minutes or more when you travel with us, you can apply online for Delay Repay compensation.
- There are lots of ways to get in touch with us. We might have answered your question already, so check our Frequently Asked Questions first.
- Use the webchat icon in the bottom right corner of the screen to start chatting with us. It’s available 24/7 but staffed between 7am-10pm Monday to Friday if you need to chat with a member of our team.
- If you have a WhatsApp account, you can now follow us on our WhatsApp channel. This service gives you up-to-the-minute travel information directly from the Southeastern control centre in London.
Ways to get in touch
Webchat
Use the chat icon in the bottom right corner of the screen to start chatting with us. You can use the topics and pre-programmed questions to navigate to answers or simply type your question and we’ll do our best to answer it. It’s available 24/7 but staffed between 7am-10pm Monday to Friday if you need to chat with a member of our team.
Social
Contact us @Se_Railway
WhatsApp – start a chat with us on 07866 002 690
Send #Menu to receive details of our automated services. Our team are here 24/7 to help if you need a personal response.
You can also follow our WhatsApp channel for the latest travel updates.
Phone
Telephone: 0345 322 7021
(calls are charged at a local rate and may be recorded)
SignLive: https://signlive.co.uk
If you are a BSL user, you can request assistance or contact our customer services team through SignLive. Download the app on your smartphone, create a free account and search for Southeastern in the directory. You will then be connected to an interpreter who will then facilitate a call between yourself and our customer services team.
Text Relay number: 18001 0345 322 7021
Relay UK brings relay services for deaf, hard of hearing, and speech impaired people right up to date with the latest app technology. You don’t need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet or computer.
Write to us at:
Southeastern Customer Services
PO Box 8625
Swadlincote
DE11 1HZ