Service Updates
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
Loading service updates...
Service Updates
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
Suggested searches
Log in or register
If you bought a ticket from a Southeastern station, via our website or Southeastern app and you decide not to travel, you can apply for a refund using the form below.
Further details can be found in the FAQs below.
You can get a refund on a Flexi Season ticket if you apply before the end of the 28 day validity period, and you still have two unused passes or more left. A £5 admin fee will apply.
Find out more by visiting our Flexi Season ticket refund FAQs.
Tickets purchased from Southeastern which have not started yet can be refunded in full minus a £5 admin fee.
If you bought your Season ticket directly from us, we can generally give you a refund if there is:
Please note a £5 admin fee is charged.
Refunds on all Season tickets are calculated from the first date of travel to the surrender date (when the Season ticket is returned).
The refund amount will be the difference between what you originally paid and what you would have paid for a Season ticket (or combination of tickets) covering that period. Refunds are not calculated on a pro-rata basis.
We do not provide a Season ticket suspension service.
If you'd like an estimate of what refund you might get, please use the Season ticket refund calculator below. The exact amount may vary depending on the final validation of the refund application.
If you have been unwell for four or more consecutive weeks, you can apply for a part-refund on your Season ticket. To claim a Sickness refund please fill out the form above, send a copy of your Season ticket, along with copies of your medical certificates and provide the dates you were unable to use your ticket.
An admin fee may apply when Advance ticket customers choose to change the time of their journey. Advance tickets will be non-refundable unless the booked service has been cancelled, delayed or rescheduled by the train operator for reasons such as disruption or strikes in which case refunds will be available.
Please note, if there is a difference between the price of your original Advance ticket and the cost of your new Advance ticket, you will need to pay the difference. If you change to a train on which a cheaper fare is available, the difference will not be refunded.
Don't forget, you can amend your ticket right up to the time your journey is due to begin.
You can change your Advance ticket(s) in a few easy ways:
You can apply for a refund:
If you apply for a refund on an unused Anytime or Off peak ticket before the ticket is valid for travel, or on the day, at the ticket office where the ticket was bought, within an hour of purchase, we will give you a refund and won’t charge you any administration fee.
The expiry date depends on the terms and conditions for that ticket.
If you apply for a refund after your daily ticket has expired – i.e. on the validity date of your ticket and not within an hour of purchase or after the validity date of your ticket, we’ll charge a £5 admin fee.
An admin fee of £5 is also charged for all Season ticket refunds.
Refunds for Intermediate sickness and First class declassification can be applied for by filling out the form above.
If you apply for a refund from Monday 8 June onwards, your request will be processed and paid within 28 days (in line with the National Rail Conditions of Travel)
Please read each numbered explanation and follow the steps in the explanation that best relates to you.
To check your station’s ticket office opening times, please visit our station information page.
Refunds for parking season tickets are available, subject to an admin fee of £5.
Refunds are calculated based on the equivalent products that would have been purchased over the same period being deducted from the price of the permit.
To apply for a refund please go to the APCOA website.
After careful consideration, our industry partners have confirmed Railcard terms & conditions will not change.
Railcards are non-refundable and cannot be extended.
If you have forgotten to travel with your railcard and were unable to get the discount on your ticket, then you can apply for a refund. Please send copies of your rail tickets and your railcard to our Customer Services team and they will be able to help you. You can provide all this information here or write to us:
Southeastern Customer Services
PO Box 8625
Swadlincote
DE11 1HZ
It’s nice and easy as you can process your refund yourself. Just log into your account, click on ‘Manage my tickets / refund’, and follow the steps.
The refund will then be paid back to the method of payment you used to purchase your ticket with.
Please apply for a refund using our online refund form.
If your ticket hasn’t been printed yet, you can apply for a refund by logging into your account under manage my tickets / refunds, where you will be able to process a refund yourself.
If you have printed your tickets please apply for a refund by downloading the refund form. Complete it and send it with the ticket you want refunded and any other travel documents like a copy of your booking confirmation to:
Southeastern Online Refunds
Freepost RUEL-KBZS-YRAU
Swadlincote
DE11 1HZ
We recommend you send your Season Ticket by special or recorded delivery.
Please note a £5 admin fee is charged for all season ticket refunds.
If you bought your Season Ticket directly from us, we can generally give you a refund if there is:
You can apply for a part-refund on your season ticket by surrendering its remaining validity and please note a £5 admin fee is charged for all season ticket refunds.
Refunds are made in the same way you paid. We can only arrange refunds on tickets that were originally bought from a Southeastern outlet. If you bought it somewhere else, then you should go directly to the supplier for the refund.
If you purchased your season ticket from a Southeastern ticket office or ticket vending machine, you can apply for a refund at any Southeastern ticket office.
If you purchased your paper season ticket via our website, please return the ticket to our Customer Service Team at:
Southeastern Online Refunds
Freepost RUEL-KBZS-YRAU
Swadlincote
DE11 1HZ
Refunds are calculated from the first to the last date of travel and is the difference between what you originally paid and what you would have paid for a Season Ticket (or combination of tickets) covering that period. Refunds are NOT calculated on a pro rata basis.
So you won’t get a complete refund for the period of time left on your ticket. To explain, an annual season ticket gives 52 weeks’ worth of travel for the cost of 40, so refunds are calculated on the basis of what you paid rather than period left on the ticket. To find out what your refund might be please visit the National Rail Enquiries Season ticket calculator.
We can’t give you a refund if you don’t use your Season Ticket for a period of time then start using it again, unless you have been ill.
We’ll consider a refund if you’ve been unable to travel due to illness for a minimum of four continuous unbroken weeks. We’ll calculate your refund by multiplying half the weekly Season Ticket cost by the number of weeks you were unable to travel – known as an intermediate period of sickness.
An intermediate period of sickness can be refunded if it started after your Season Ticket began and ended before your Season Ticket expired. During this time you need to keep hold of your ticket. To claim a sickness refund please fill out the form above along with sending a copy of your ticket and copies of your medical certificate.
If you know you won’t need your Season Ticket again, we can give you a refund on the length of time remaining.
Please contact your bank/card provider who’ll be able to arrange a chargeback. We’ll then work with your provider to reverse the transaction. Alternatively, please contact us providing the following information:
Please contact your card bank/card provider who’ll be able to arrange a chargeback. We’ll then work with your provider to reverse the transaction. Alternatively, please contact us providing the following information: