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Service Updates
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We’ve removed First Class from our mainline services to create an inclusive railway which provides access to more seats for our mainline customers.
Removing First Class will provide access to an average of 60 more seats on a 12-car train.
That’s almost:
First Class use has been in decline for some time and is a source of frustration for Standard Class customers when trains are busy and First Class seats are empty.
If you’re unhappy about this change, please contact our Customer Services team.
First Class Season ticket holders can apply for a refund.
You can use our handy SeatFinder tools to help you find trains with more seats.
We also have priority seating areas and you can apply for a Priority Seating card online.
You can use our handy SeatFinder tools to help you find trains with more seats.
We also have priority seating areas and you can apply for a Priority Seating card online.