Flexi Season Ticket refunds

Flexi Season tickets can be refunded just as any Season ticket can be. We calculate the difference between the price paid for the Flexi Season ticket and the cost of an Anytime Day Return ticket for each pass that's been activated.

Because of this, most Flexi Season tickets will need at least two passes remaining for a refund to be possible. But there are some routes that may need more or fewer passes remaining.

You must apply for a refund before the end of the Flexi Season ticket's 28-day validity period, and a £5 admin fee will be applied.

Flexi Season tickets can be refunded yourself by logging into your Southeastern account. Select 'Manage my tickets/refunds' from the account menu, select the ticket and follow the instructions. Your refund will be made in the same way you paid for your ticket.

Your Flexi Season ticket is only valid for 28 days. If you haven't used all 8 passes within that time, you may be entitled to a refund if you apply before the end of the 28 day validity period.

Most Flexi Season tickets will also need to have at least two passes remaining for a refund to be possible. But there are some routes that may need more or fewer passes remaining. There'll also be a £5 admin fee applied.

Flexi Season tickets can be refunded yourself by logging into your Southeastern account. Select 'Manage my tickets/refunds' from the account menu, select the ticket and follow the instructions. Your refund will be made in the same way you paid for your ticket.

If you were sick and couldn’t use your Flexi Season ticket you must apply for a refund before the end of the 28 day validity period. However, if you can provide evidence that you weren't able to apply for a refund because of illness (such as a doctor’s note), we'll still consider your refund application after the expiry date.

Most Flexi Season tickets will also need to have at least two passes remaining for a refund to be possible. But there are some routes that may need more or fewer passes remaining. There'll also be a £5 admin fee applied.

Flexi Season tickets can be refunded yourself by logging into your Southeastern account. Select 'Manage my tickets/refunds' from the account menu, select the ticket and follow the instructions. Your refund will be made in the same way you paid for your ticket. If you need to provide evidence to have the refund processed, please contact Customer Services.