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Service Updates
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
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Flexi Season tickets can be refunded just as any Season ticket can be. We calculate the difference between the price paid for the Flexi Season ticket and the cost of an Anytime Day Return ticket for each pass that's been activated.
Because of this, most Flexi Season tickets will need at least two passes remaining for a refund to be possible. But there are some routes that may need more or fewer passes remaining.
You must apply for a refund before the end of the Flexi Season ticket's 28-day validity period, and a £5 admin fee will be charged.
Flexi Season tickets can be refunded yourself by logging into your Southeastern account. Select 'Manage my tickets/refunds' from the account menu, select the ticket and follow the instructions. Your refund will be made in the same way you paid for your ticket.