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Tickets & Ways to Pay
Service Updates
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
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You can claim compensation if your train is delayed by 15 minutes or more through Delay Repay.
One-Click Delay Repay claims can be made through the app or website when travelling with an sTicket in the same way that they can with our contactless smartcard, The Key, however you are required to sign up for One Click Delay Repay in order to do this.