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eTickets
Got a question about eTickets?
An eTicket is a form of digital ticket provided as a QR code, that can be downloaded and presented on a mobile device or printed at home. The ticket doesn't need to be activated prior to travel.
Most non-season tickets are available as an eTicket including Advance tickets, Singles and Returns.
*Kent Rover, Travelcards, Boundary Zone tickets and journeys that allow travel on London Underground are not available as Southeastern eTickets.
eTickets are available for journeys between all Southeastern stations, and most journeys across the UK.
However, there are restrictions with some journeys that involve TfL travel. Tickets for these journeys are still available either on the Key, or on paper for collection at a station of your choice or posted out to you.
eTickets are currently only available to be bought online — it's not possible to print or collect eTickets at our stations.
Where available, the option to use an eTicket will be shown as a ticket collection option during the purchase process. Once bought, the eTicket will be sent to you by email.
You should receive an email with the eTicket within 5 minutes of purchase. Please note, it'll be sent to you as a separate email from your booking confirmation. You may need to check your junk mail folder, in case the eTicket doesn't show up in good time.
Yes, you can. Each person will receive a separate eTicket for travel. You can easily forward the ticket onwards by email.
You'll need to show your eTicket's QR code to one of our colleagues when asked. They'll then scan the ticket to validate it.
The QR code will need to scanned on a gateline reader to enter or exit the station. You may need to turn up the brightness of your phone screen to make it easier to scan.
The QR code will need to scanned on a gateline reader to enter or exit the station. You may need to turn up the brightness of your phone screen to make it easier to scan.
eTickets aren't just for smartphones. You'll be sent a copy of your eTicket separately to your purchase confirmation, and it can be printed off at home to be carried with you when you travel.
Your eTickets will arrive as a separate email from your booking confirmation email. Check your junk mail in case they've been filtered there by mistake.
You can also access your eTickets directly through your online account, from where you can print or download them.
If you paid using Paypal, your eTickets may be delivered to your Paypal email address. If you're still struggling to access your tickets, please contact us at Customer Services.
You can also access your eTickets directly through your online account, from where you can print or download them.
If you paid using Paypal, your eTickets may be delivered to your Paypal email address. If you're still struggling to access your tickets, please contact us at Customer Services.
You must be able to present a valid ticket upon request when travelling on our services, otherwise you may be treated as travelling without a ticket and may be issued with a Penalty Fare Notice.
Make sure your phone has enough charge to be able to show your ticket otherwise you may need to purchase a new ticket before boarding the train. We're refurbishing our fleets to come with plugs and charging sockets, so this may help.
If this is a general issue, eTickets can be printed at home, to be shown to our colleagues or used at gatelines.
Make sure your phone has enough charge to be able to show your ticket otherwise you may need to purchase a new ticket before boarding the train. We're refurbishing our fleets to come with plugs and charging sockets, so this may help.
If this is a general issue, eTickets can be printed at home, to be shown to our colleagues or used at gatelines.
Your eTicket is sent to you by email or accessible through your online account. If you've already stored your eTicket in your phone's Wallet or saved it to a location on your phone accessible offline, then you don't need signal to use it.
Yes, eTickets can be added to your Apple Wallet (iOS) or Google Wallet (Android).
Sorry, it's not possible to change a paper ticket to an eTicket after it's been sold.
If you have an Advance ticket for a certain train, or if your ticket is for an Off-Peak or Super Off-Peak service, but your scheduled train is cancelled, you can still use your ticket on either of the two services before your scheduled train, or the two services afterwards.
This is regardless of if these trains match the time restriction of your ticket, and also applies to all subsequent connecting trains on a journey, as long as they meet the route and operator conditions of the ticket.
If you do board an alternative train, and end up arriving at your destination at least 15 minutes later than planned, please do look to make a Delay Repay claim.
This is regardless of if these trains match the time restriction of your ticket, and also applies to all subsequent connecting trains on a journey, as long as they meet the route and operator conditions of the ticket.
If you do board an alternative train, and end up arriving at your destination at least 15 minutes later than planned, please do look to make a Delay Repay claim.
Yes, Railcard discounts are available on eTickets, just as for paper or on The Key, within the Railcard's terms and conditions.
As ever, please remember to have your Railcard to hand, alongside your discounted eTicket, for ticket inspections, as otherwise you may be issued with a Penalty Fare Notice.
Both eTickets and The Key are forms of digital ticket.
An eTicket is issued as a QR code and sent to you by email, which can then either be printed onto paper or displayed on your phone to scan at a barcode reader at the station.
The Key is our contactless smartcard which can store multiple tickets for travel.
Tickets can be purchased online, ticket office or ticket vending machine and used by tapping the Key on the card reader on the gates. The ticket types available to buy as eTickets and for use on a Key card vary, but will be clearly displayed when purchasing online.