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Most non-season tickets are available as an eTicket including Advance tickets, Singles and Returns.
Travelcards, Boundary Zone tickets and journeys involving London Underground aren't available as eTickets.
eTickets are available for journeys between all Southeastern stations, and most journeys across the UK.
However, there are restrictions with some journeys that involve TfL travel. Tickets for these journeys are still available either on the Key, or on paper for collection at a station of your choice or posted out to you.
eTickets are currently only available to be bought online — it's not possible to print or collect eTickets at our stations.
Where available, the option to use an eTicket will be shown as a ticket collection option during the purchase process. Once bought, the eTicket will be sent to you by email.
Yes, eTickets can be added to your Apple Wallet (iOS) or Google Wallet (Android).
Yes, Railcard discounts are available on eTickets, just as for paper or on The Key, within the Railcard's terms and conditions.
As ever, please remember to have your Railcard to hand, alongside your discounted eTicket, for ticket inspections, as otherwise you may be issued with a Penalty Fare Notice.
Both eTickets and The Key are forms of digital ticket.
An eTicket is issued as a QR code and sent to you by email, which can then either be printed onto paper or displayed on your phone to scan at a barcode reader at the station.
The Key is our contactless smartcard which can store multiple tickets for travel.
Tickets can be purchased online, ticket office or ticket vending machine and used by tapping the Key on the card reader on the gates. The ticket types available to buy as eTickets and for use on a Key card vary, but will be clearly displayed when purchasing online.