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Service Updates
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
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Travelcard Seasons are not available to purchase as sTickets.
To use your sTicket, go to 'My Tickets' in the Southeastern app and scan the barcode at the ticket gates or show to a member of staff when requested. Your barcode will need to be refreshed before each journey. The app does this automatically every three hours, but you can also manually refresh the barcode by selecting this option when you view the ticket. You will need an internet connection to refresh the barcode.
If you have a Flexi Season sTicket, you will be asked if you want to activate the ticket for that day.
If you are unable to connect to the internet at the time of travel, the sTicket will use a backup barcode to allow you to continue your journey.
You will need to enable push notifications when using sTickets, as this allows us to deliver backup barcodes to your phone in case you lose network connectivity when refreshing your ticket.
Go to Settings > Push notifications on the app to do this.
You will need to upload a photo when you purchase a Weekly, Monthly, Custom or Annual Season. A photo is not required for Flexi Seasons. The photo will be stored in the app and can be used for future sTicket purchases.