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Service disruption
If you are travelling you can find out the latest information about our services and see if there are any disruptions that might affect you
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Urgent repairs to the track in the Ladywell area mean that trains running through this station will be cancelled or revised.
What has happened?
Because of damage to the track near Ladywell, a speed restriction has been imposed. Our partners at Network Rail advise that a specialist part is required which isn't immediately available as it needs to be specially produced and then delivered to where it needs to go.
How will this affect my journey?
Until the repairs have been completed, we need to make some temporary changes on the Hayes line in order that we can continue to run the same number of trains whilst minimising the impact of the speed restriction.
The following changes will be in place from Monday 6 January for at least 3 weeks:
Towards London:
Some trains are not stopping at Eden Park or New Beckenham during the weekday evening "peak" period.
From London:
Some trains are not stopping at Eden Park or New Beckenham, however during the weekday evening "peak" period, trains stop at all stations as usual.
What do I need to do?
If you're using one of the affected stations, please allow more time for your journey.
For the moment we're unfortunately only able to update journey planners 24 hours in advance of travel.
If you are delayed by 15 minutes or more, please be sure to claim delay repay by visiting the website.
I'd like more information:
You can find out more about the problem from Network Rail here.
Alternatively you can follow this incident on X (@SE_Railway) or Bluesky using #HayesLine, or follow the Southeastern WhatsApp channel: http://bit.ly/seWAchannel.
Check before you travel:
You can check your journey for today in the National Rail Enquiries real-time Journey Planner.
Journey planners will be updated each day for the following days service.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.
Last updated: 6:07 AM
To check your individual journey, please use our Live departures & arrivals.
Engineering work for Today
Date:
6 January - 10 January 2025 11:59 PM
Routes affected:
Various Southeastern routes
Engineering work is taking place at various locations on the Southeastern network, closing some lines overnight from Monday evening until Friday morning.
Monday to Thursday:
The 23:50 London St Pancras International to Faversham train will be replaced by accessible buses between Ebbsfleet International, Gillingham and Faversham calling at all stations except Higham, Newington and Teynham.
From approximately 23:00 until the end of service, engineering work will affect trains towards Hayes:
- The 22:48 and 23:18 London Charing Cross to Hayes trains will be diverted after New Beckenham to run to Bromley South calling at Beckenham Junction. After 23:30, no further trains will run from London to stations on the Hayes line, and the last train between London Charing Cross / London Cannon Street and Hayes will only run as far as Lewisham
- From 23:05 until the end of service, accessible buses will run between Beckenham Junction and Hayes. The last bus will start back from Lewisham at 00:30
- Trains from Hayes towards Lewisham / London are not affected
Tuesday, Thursday and Friday:
From 00:20 until the end of service, accessible buses replace trains between Meopham and Sittingbourne / Gillingham. A connecting train will run from Sittingbourne to Ramsgate.
Tuesday only:
The weekly engineering work that usually takes place every Tuesday night between Faversham, Margate and Ramsgate will not take place and trains will run normally between these stations.
Tuesday to Friday:
The 04:17 Gillingham to Tonbridge service will start from Strood at 04:30. A replacement bus will leave Gillingham at 03:55 calling at all stations to Strood.
Wednesday only:
From 00:30 until the end of service, accessible buses replace trains between Rochester and Gillingham / Sittingbourne. A connecting train will run between Sittingbourne and Ramsgate.
Wednesday, Thursday and Friday:
From 00:10 until the end of service, accessible buses replace trains between Lewisham and Dartford via Bexleyheath. Trains will be diverted to run via Sidcup instead.
Wednesday and Thursday:
The 23:07 London St Pancras International to Ramsgate via Dover Priory service will be diverted between Dover Priory and Ramsgate via an alternative route and will stop additionally at Faversham. An accessible bus will run between Dover Priory and Sandwich calling at all stations.
Check before you travel:
You can plan your journey using the National Rail Enquiries Journey Planner
Replacement Bus Travel Advice:
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.
You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.
Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.
Date:
21 December 2022 - 17 May 2025
Routes affected:
Various Southeastern routes
Engineering work is taking place at various locations on the Southeastern network, closing some lines overnight from Monday to Thursday.
These changes may be subject to further alteration on some days, such as starting earlier, or not taking place at all. Please check your journey using the Journey Planner, and also check other items on our engineering pages for the date of your journey.
Mondays only:
Every Monday night, Network Rail carry out essential maintenance on the lines between Ashford International and Ramsgate via Canterbury West.
From 23:50 until the end of service, buses replace trains between Ashford International and Canterbury West / Ramsgate.
Mondays and Tuesdays:
Every Monday and Tuesday night, Network Rail carry out essential maintenance on the lines to and from London Charing Cross.
There will be no trains at London Charing Cross or London Waterloo East from approximately 23:30 until the end of service.
Trains will run from London Cannon Street instead, and you will need to travel to / from London Cannon Street / London Bridge.
Tuesdays only:
Every Tuesday night, Network Rail carry out essential maintenance on the lines between Faversham and Ramsgate via Margate.
From 23:30 until the end of service, buses replace trains between Faversham and Margate / Ramsgate.
Wednesdays and Thursdays:
Every Wednesday and Thursday night, Network Rail carry out essential maintenance on the lines to / from London Cannon Street.
There will be no trains at London Cannon Street from approximately 23:35 until the end of service.
Trains will run to / from London Charing Cross instead, if you could please make your way to London Bridge for these trains.
Ticket acceptance:
Monday to Thursday:
From 23:00 until the end of service, you can use London Underground between Charing Cross, Embankment, Cannon Street, London Bridge, Southwark and Waterloo at no extra cost.
Check before you travel:
You can plan your journey using the National Rail Enquiries Journey Planner
You can plan your journey on London Underground by using the Transport for London Journey Planner
Replacement Bus Travel Advice:
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use this page.
You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.
Please be advised that, on occasion, replacement vehicles may be busier than usual, and you should allow extra time for your journey.
To check for future disruptions visit the planned engineering works page.
Other updates
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23:12 London Victoria to Orpington due 23:53
Facilities on the 23:12 London Victoria to Orpington due 23:53.
This is due to a fault on a train.
Will be formed of 4 coaches instead of 8. -
06:50 Sandwich to St Pancras International due 08:24
Facilities on the 07/01/25 06:50 Sandwich to St Pancras International due 08:24.
This is due to a problem in the depot.
Will be formed of 6 coaches instead of 12. -
08:40 St Pancras International to Margate due 10:09
Facilities on the 07/01/25 08:40 St Pancras International to Margate due 10:09.
This is due to a problem in the depot.
Will be formed of 6 coaches instead of 12. -
14:49 Margate to St Pancras International due 16:18
Facilities on the 07/01/25 14:49 Margate to St Pancras International due 16:18.
This is due to a problem in the depot.
Will be formed of 6 coaches instead of 12. -
16:50 St Pancras International to Faversham due 18:02
Facilities on the 07/01/25 16:50 St Pancras International to Faversham due 18:02.
This is due to a problem in the depot.
Will be formed of 6 coaches instead of 12. -
18:25 St Pancras International to Ramsgate due 20:17
Facilities on the 07/01/25 18:25 St Pancras International to Ramsgate due 20:17.
This is due to a problem in the depot.
Will be formed of 6 coaches instead of 12.
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Ashford International: Ticket Office Closure
The ticket office will be closed from 18:30 on 06/01/2025 until the end of the day at Ashford International station.
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Ashford International: Toilets out of order
All toilets on platforms 5 and 6 are out of order at Ashford International station.
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Beckenham Junction: Ticket Office Closure
The ticket office will be closed from 18:30 on 06/01/2025 until the end of the day at Beckenham Junction station.
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Bickley: Ticket Office Closure
The ticket office will be closed from 12:53 on 06/01/2025 until the end of the day at Bickley station.
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Bromley North: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Bromley North station.
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Deptford: Lifts out of order
The lifts will be out of order between platform 2 and subway from 07:41 on 03/01/2025 until further notice at Deptford station.
Additional Information:
The nearest station with step-free access is Greenwich -
Gillingham Kent: Ticket Office Closure
The ticket office will be closed from 18:30 on 06/01/2025 until the end of the day at Gillingham Kent station.
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Gravesend: Ticket Office Closure
The ticket office will be closed from 18:00 on 06/01/2025 until the end of the day at Gravesend station.
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Greenhithe For Bluewater: Ticket Office Closure
The ticket office will be closed from 12:38 on 06/01/2025 until the end of the day at Greenhithe For Bluewater station.
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Grove Park: Ticket Office Closure
The ticket office will be closed from 18:00 on 06/01/2025 until the end of the day at Grove Park station.
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Headcorn: Ticket Office Closure
The ticket office will be closed from 12:40 on 06/01/2025 until the end of the day at Headcorn station.
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Herne Hill: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Herne Hill station.
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Higham: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Higham station.
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Kent House: Ticket Office Closure
The ticket office will be closed from 18:00 on 06/01/2025 until the end of the day at Kent House station.
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Lewisham: Lifts out of order
The lifts will be out of order between platform 4 and the subway from now until further notice at Lewisham station.
Additional Information:
The nearest stations with step-free access are New Cross and Blackheath -
Longfield: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Longfield station.
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New Hythe: Ticket Vending Machine problem
The ticket vending machines are out of order at New Hythe station.
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Newington: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Newington station.
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Newington: Ticket Vending Machine problem
The ticket vending machines are only accepting cards at Newington station.
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Northfleet: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Northfleet station.
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Paddock Wood: Ticket Office Closure
The ticket office will be closed from 12:08 on 06/01/2025 until the end of the day at Paddock Wood station.
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Penge East: Ticket Office Closure
The ticket office will be closed from 18:00 on 06/01/2025 until the end of the day at Penge East station.
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Petts Wood: Ticket Office Closure
The ticket office will be closed from 19:00 on 06/01/2025 until the end of the day at Petts Wood station.
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Pluckley: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Pluckley station.
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Rainham Kent: Ticket Office Closure
The ticket office will be closed from 13:38 on 06/01/2025 until the end of the day at Rainham Kent station.
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Rochester: Ticket Office Closure
The ticket office will be closed from 12:38 on 06/01/2025 until the end of the day at Rochester station.
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Sandwich: Ticket Vending Machine problem
The ticket vending machines are out of order at Sandwich station.
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Sevenoaks: Ticket Office Closure
The ticket office will be closed from 14:08 on 06/01/2025 until the end of the day at Sevenoaks station.
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Shortlands: Ticket Office Closure
The ticket office will be closed from 18:00 on 06/01/2025 until the end of the day at Shortlands station.
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Sole Street: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Sole Street station.
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St Mary Cray: Ticket Office Closure
The ticket office will be closed from 12:38 on 06/01/2025 until the end of the day at St Mary Cray station.
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Staplehurst: Ticket Office Closure
The ticket office will be closed from 12:08 on 06/01/2025 until the end of the day at Staplehurst station.
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Stratford International: Escalators out of order
The escalators will be out of order between Main Station Concourse and Platform 3 from 15:01 on 03/01/2025 until further notice at Stratford International station.
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Sundridge Park: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Sundridge Park station.
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Swanscombe: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Swanscombe station.
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Sydenham Hill: Ticket Office Closure
The ticket office will be closed from 18:30 on 06/01/2025 until the end of the day at Sydenham Hill station.
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Tonbridge: Toilets out of order
All toilets on platforms 1 and 2 are out of order at Tonbridge station.
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Wadhurst: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Wadhurst station.
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West Dulwich: Ticket Office Closure
The ticket office will be closed from 19:00 on 06/01/2025 until the end of the day at West Dulwich station.
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Westcombe Park: Toilets out of order
The Disabled toilets are out of order at Westcombe Park station.
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Westgate-On-Sea: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Westgate-On-Sea station.
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Whitstable: Ticket Office Closure
The ticket office will be closed from 12:38 on 06/01/2025 until the end of the day at Whitstable station.
Check live trains
See up-to-the-minute train running times and any delays or cancellations to your journey.
Alternative Routes during disruption
When things go wrong, it’ll sometimes be necessary for you to use an alternative mode of transport to complete your journey. We’ve created a handy map for each of our stations setting out alternative buses and other transport options that may help. Simply choose the station(s) you’re travelling from to view and download the map.