Swanscombe

Address

Swanscombe station
High Street
Swanscombe
DA10 0AG

Station staff availability

Station staff availability
Mon - Fri	06:10-12:50
Sat	08:40-15:20
Sun	Closed

For full accessibility information at Swanscombe, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-12:50
Sat:	08:40-15:20
Sun:	Closed

1 Station updates

Station details

Accessibility

Accessible Booking Office Counter	No
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	No
Wheelchairs Available	No
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category C. This station does not have step free access. Steps to all platforms. Interchange via main road bridge, cross over to use path on far side of the bridge.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: by entrance to platform 1
Impaired Mobility Set Down	No
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Fri: 6:10 AM to 12:50 PM Sat: 8:40 AM to 3:20 PM Sun: Unavailable
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Station facilities

Atm Machine	No
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No
Waiting Room Note: Unheated seating area in booking hall only available when staff are present

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	No

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains onto Platform 1

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Car parking

Car parking	No

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 6 Type: Stands Location: outside ticket office entrance Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 6
Type: Stands
Location:

outside ticket office entrance

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Towards Greenhithe - Bus stop by the old George and Dragon public house (what 3 words: breed.badge.drank). Towards Northfleet - Bus stop on Galley Hill Road.* (what 3 words: hooks.peanut.topped) *Galley Hill Road is closed because of a landslip. Whilst the road is closed, buses towards Northfleet stop at the temporary bus stop outside the station (what 3 words: buddy.hands.hero)
Taxi Rank	No

Location for Rail Replacement Services

Location For Rail Replacement Service Note:

Towards Greenhithe - Bus stop by the old George and Dragon public house (what 3 words: breed.badge.drank).
Towards Northfleet - Bus stop on Galley Hill Road.* (what 3 words: hooks.peanut.topped)

*Galley Hill Road is closed because of a landslip. Whilst the road is closed, buses towards Northfleet stop at the temporary bus stop outside the station (what 3 words: buddy.hands.hero)

Taxi Rank

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

General information

Station Operator: SE
Station Code: SWM

Staffing Level: partTime
CCTV: Yes

Live departures & arrivals for Swanscombe

Departures

Arrivals

Live departures for Swanscombe
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	Train LengthCoaches	further details
01:37	Gillingham (Kent)			n/a

Live arrivals at Swanscombe
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	Train LengthCoaches	further details
01:37	Dartford			n/a
01:38	Dartford			n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

Download Station Information for Swanscombe (HTML file)

Download all Station Information