Swanscombe Train Station

Address

Swanscombe station
High Street
Swanscombe
DA10 0AG

Station staff availability

Station staff availability
Mon - Fri	06:10-12:50
Sat	08:40-15:20
Sun	Closed

For full accessibility information at Swanscombe, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-12:50
Sat:	08:40-15:20
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	by entrance to platform 1
Step Free Access	No	Category C. This station does not have step free access. Steps to all platforms. Interchange via main road bridge, cross over to use path on far side of the bridge.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:10 AM to 12:50 PM Sat: 8:40 AM to 3:20 PM Sun: Unavailable
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No	Unheated seating area in booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains onto Platform 1

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 6 Type: Stands Location: outside ticket office entrance Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 6
Type: Stands
Location:

outside ticket office entrance

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Towards Greenhithe - Bus stop by the old George and Dragon public house (what 3 words: breed.badge.drank). Towards Northfleet - Bus stop on Galley Hill Road.* (what 3 words: hooks.peanut.topped) *Galley Hill Road is closed because of a landslip. Whilst the road is closed, buses towards Northfleet stop at the temporary bus stop outside the station (what 3 words: buddy.hands.hero)
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Greenhithe - Bus stop by the old George and Dragon public house (what 3 words: breed.badge.drank).
Towards Northfleet - Bus stop on Galley Hill Road.* (what 3 words: hooks.peanut.topped)

*Galley Hill Road is closed because of a landslip. Whilst the road is closed, buses towards Northfleet stop at the temporary bus stop outside the station (what 3 words: buddy.hands.hero)

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SE
Station Code	SWM
Staffing Level	partTime

Live departures & arrivals for Swanscombe

Departures

Arrivals

Live departures for Swanscombe
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
18:40	Gravesend Platform 2	2	18:43 3 mins late	n/a
18:42	London Bridge via Woolwich Arsenal & Greenwich Platform 1	1	18:43 1 min late	n/a
18:53	Strood Platform 2	2	On time	n/a
19:05	London Bridge via Woolwich Arsenal & Greenwich Platform 1	1	On time	n/a
19:12	London Bridge via Woolwich Arsenal & Greenwich Platform 1	1	On time	n/a
19:23	Strood Platform 2	2	On time	n/a
19:40	Gravesend		On time	n/a
19:42	London Bridge via Woolwich Arsenal & Greenwich		On time	n/a
19:53	Strood		On time	n/a
20:05	London Bridge via Woolwich Arsenal & Greenwich		On time	n/a

Live arrivals at Swanscombe
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
18:39	London Bridge Platform 2	2	18:41 2 mins late	n/a
18:42	Strood Platform 1	1	On time	n/a
18:53	London Bridge Platform 2	2	On time	n/a
19:05	Gravesend Platform 1	1	On time	n/a
19:12	Strood Platform 1	1	On time	n/a
19:23	London Bridge Platform 2	2	On time	n/a
19:39	London Bridge		On time	n/a
19:42	Strood		On time	n/a
19:53	London Bridge		On time	n/a
20:05	Gravesend		On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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