Andover

Address

Andover station
Station Approach
Andover
SP10 3HW

Station staff availability

Station staff availability
Mon - Fri	06:00-20:00
Sat	06:00-20:00
Sun	09:00-17:20

For full accessibility information at Andover, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-19:00
Sat:	06:50-17:40
Sun:	08:15-16:45

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Toilets	Yes
Step Free Access	No	Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London). A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team. This station does not have a Customer Information Screens. It only has a PA system to announce train services.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 8:00 PM Sat: 6:00 AM to 8:00 PM Sun: 9:00 AM to 5:20 PM
Assisted Travel	Yes	Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes	Platform 2.
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Station Buffet	Yes
Telephones	Yes
Toilets	Yes	The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.
CCTV	Yes
Shops	No
Shops Note: Shops are currently unavailable.
Waiting Room	No	Both platforms

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office is located on Platform 2.Ticket Vending Machines are located on Platform 2, near to the ticket office.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Customer Help points are located on every platform
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Andover Car Park - from Sunday 17 September 2023 Operator: Spaces: 463 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 8	Daily Charge: £9.10 Weekly Charge: £36.30 Monthly Charge: £128.10

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 132 Type: Compounds,Racks Location: Platform 2
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 132
Type: Compounds,Racks
Location:

Platform 2

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Southbound and Northbound buses will stop directly outside the main station exit.
Taxi Rank	Yes	Yes
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Staffing Level: partTime
Station Operator: SW	Station Code: ADV

Live departures & arrivals for Andover

Departures

Arrivals

Live departures for Andover
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:00	Yeovil Pen Mill Platform 2	2	On time	n/a
11:06	London Waterloo Platform 1	1	On time	n/a
11:26	Exeter St Davids Platform 2	2	On time	n/a
11:38	London Waterloo Platform 1	1	On time	n/a
12:00	Salisbury Platform 2	2	On time	n/a
12:06	London Waterloo Platform 1	1	On time	n/a
12:28	Exeter St Davids/Yeovil Pen Mill Platform 2	2	On time	n/a
12:40	London Waterloo Platform 1	1	On time	n/a

Live arrivals at Andover
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:59	London Waterloo Platform 2	2	On time	n/a
11:05	Salisbury Platform 1	1	On time	n/a
11:24	London Waterloo Platform 2	2	On time	n/a
11:37	Exeter St Davids Platform 1	1	On time	n/a
11:59	London Waterloo Platform 2	2	On time	n/a
12:05	Salisbury Platform 1	1	On time	n/a
12:24	London Waterloo Platform 2	2	On time	n/a
12:39	Exeter St Davids Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Andover

No timetables.

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