Hastings

Address

Hastings station
Station Approach
off Havelock Road
TN34 1BA

Station staff availability

Station staff availability
Mon - Fri	04:45-01:40
Sat	04:45-01:40
Sun	06:20-01:25

For full accessibility information at Hastings, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	5:50 AM to 8:30 PM
Sat:	5:50 AM to 8:30 PM
Sun:	5:50 AM to 8:30 PM

2 Station updates

Ticket Office Closure

The ticket office will be closed from 12:40 on 21/11/2024 until the end of the day at Hastings station.
Lifts out of order

The lifts will be out of order between platform 1 & 2 and the footbridge from now until further notice at Hastings station.
Additional Information:
The nearest station with step free access is St Leonard's Warrior Square.

Station details

Accessibility

Accessible Booking Office Counter	No
Accessible Booking Office Counter Note: There are only standing height ticket counters available.
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge. An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: booking hall
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Opening Hours	Yes
Mon - Sun: 24 Hours
Staff Help Available	Yes
Mon - Fri: 4:45 AM to 1:40 AM Sat: 4:45 AM to 1:40 AM Sun: 6:20 AM to 1:25 AM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

Station facilities

Atm Machine	Yes
Atm Machine Note: At the front of the station.
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Shops Note: W H smith, Costa Coffee
Station Buffet	Yes
Station Buffet Note: Coffee shop and Selecta vending machines
Telephones	No
Toilets	Yes
Toilets Note: Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Waiting Room	No
Waiting Room Note: Heated waiting Rooms on the platforms only available when staff are present

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 75
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 4
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £6.40
Weekly Charge: £26.60
Monthly Charge: £93.00

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 50 Type: Stands Location: On Platform 1/2 Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 50
Type: Stands
Location:

On Platform 1/2

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Front of the station.
Taxi Rank	Yes
Taxi Rank Note: outside station front

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

General information

Station Operator: SE
Station Code: HGS

Staffing Level: Full Time
CCTV: Yes

Live departures & arrivals for Hastings

Departures

Arrivals

Live departures for Hastings
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:25	Ashford International Platform 3	3	10:29 4 mins late
10:25	London Victoria via Eastbourne & Gatwick Airport Platform 2	2	On time
10:31	London Charing Cross Platform 4	4	On time
10:36	Ore Platform 4	4	On time
10:50	London Charing Cross Platform 3	3	On time
10:56	Brighton Platform 2	2	On time
10:59	Ore		On time
11:11	Eastbourne		On time
11:25	Ashford International		On time	n/a
11:25	London Victoria via Eastbourne & Gatwick Airport		On time

Live arrivals at Hastings
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:04	London Charing Cross Platform 4	4	10:16 12 mins late
10:24	Eastbourne Platform 3	3	10:28 4 mins late
10:25	Ore Platform 2	2	On time
10:29	London Charing Cross Platform 3	3	10:48 19 mins late
10:36	Brighton Platform 4	4	On time
10:47	London Charing Cross Platform 4	4	10:51 4 mins late
10:55	Ore Platform 2	2	On time
10:58	London Victoria		On time
11:10	Ashford International		On time
11:24	Eastbourne		On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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