Brockenhurst Train Station

Address

Brockenhurst station
Station Approach
Brockenhurst
SO42 7TW

Station staff availability

Station staff availability
Mon - Fri	05:45-22:00
Sat	06:15-22:00
Sun	07:30-22:00

For full accessibility information at Brockenhurst, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:55-19:30
Sat:	06:30-19:30
Sun:	08:35-18:30

0 Station updates

Station details

The ticket office at Brockenhurst will be closing at 1240 on Friday 2 May 2025.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Toilets	Yes	Accessible toilets are located on Platform 1+2.
Step Free Access	No	Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 5:45 AM to 10:00 PM Sat: 6:15 AM to 10:00 PM Sun: 7:30 AM to 10:00 PM Staff Help Available Note: Staff help available until 22:00 daily
Assisted Travel	Yes	Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Station Buffet	Yes	Vending machines
Toilets	Yes	The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
CCTV	Yes
Atm Machine	No
Shops	No
Telephones	No
Waiting Room	No	Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office is located by the main entrance.Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Customer Help points are located on every platform
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Brockenhurst Car Park Operator: Spaces: 236 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 6 Accessible Spaces Note: Parking is chargeable for all vehicles except registered Blue Badge holders.	Daily Charge: £8.60 Weekly Charge: £34.30 Monthly Charge: £121.10

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 122 Type: Stands,Racks Location:
Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes	Station forecourt, ticket office entrance.
Taxi Rank	Yes	Yes
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Station Operator	SW
Station Code	BCU
Staffing Level	partTime

Live departures & arrivals for Brockenhurst

Departures

Arrivals

Live departures for Brockenhurst
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:37	London Waterloo Platform 2	2	On time	n/a
05:59	Lymington Pier Platform 1	1	On time	n/a
06:11	London Waterloo Platform 2	2	On time	n/a
06:15	Weymouth Platform 1	1	On time	n/a
06:29	Lymington Pier Platform 4	4	On time	n/a
06:40	London Waterloo Platform 2	2	On time	n/a
06:41	Weymouth Platform 3	3	On time	n/a

Live arrivals at Brockenhurst
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:36	Poole Platform 2	2	On time	n/a
06:04	Poole Platform 1	1	On time	n/a
06:10	Poole Platform 2	2	On time	n/a
06:25	Lymington Pier Platform 4	4	On time	n/a
06:38	Poole Platform 2	2	On time	n/a
06:40	Southampton Central Platform 3	3	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Brockenhurst

No timetables.

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