Chertsey Train Station

Address

Chertsey station
Guildford Street
Chertsey
KT16 9BG

Station staff availability

For full accessibility information at Chertsey, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:30-12:00
Sat:	10:00-13:00
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Step Free Access	No	Step-free category B1 Station. Level access to Platform 1 (for trains towards Weybridge). Step-free access to Platform 2 (for trains towards Virginia Water) via separate entrance and short ramp at approx 1:9 gradient. Step-free access between platforms via level crossing (full barrier).
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No	Heated area within the booking hall. Seating is compliant with code of practice.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office is located on Platform 1.A Ticket Vending Machine with a video help link is located outside the main entrance.

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Smartcard Issued	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Customer Help points are located on every platform
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Chertsey Car Park Operator: Spaces: 19 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 1 Accessible Spaces Note: Parking is chargeable for all vehicles except registered Blue Badge holders.	Daily Charge: £5.50 Weekly Charge: £21.90 Monthly Charge: £77.70

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 16 Type: Racks Location:
Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes	Eastworth Road Bus Stop B: buses towards Virginia Water. Bus Stop C: Buses towards Weybridge and Woking.
Taxi Rank	Yes	Yes
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

Location for Rail Replacement Services

Yes

Eastworth Road

Bus Stop B: buses towards Virginia Water.

Bus Stop C: Buses towards Weybridge and Woking.

Taxi Rank

Yes

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

General information

Station Operator	SW
Station Code	CHY
Staffing Level	partTime

Live departures & arrivals for Chertsey

Departures

Arrivals

Live departures for Chertsey
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:42	London Waterloo Platform 2	2	On time	n/a
05:59	Weybridge Platform 1	1	On time	n/a
06:32	Weybridge		On time	n/a
06:39	London Waterloo		On time	n/a
07:01	Weybridge		On time	n/a
07:09	London Waterloo		On time	n/a

Live arrivals at Chertsey
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:42	Woking Platform 2	2	On time	n/a
05:58	Clapham Junction Platform 1	1	On time	n/a
06:31	London Waterloo		On time	n/a
06:39	Weybridge		On time	n/a
07:00	London Waterloo		On time	n/a
07:09	Weybridge		On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Chertsey

No timetables.

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