Chester-le-Street Train Station

Address

Chester-le-Street station
Station Road
Chester-le-Street
DH3 3EE

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Station staff availability

For full accessibility information at Chester-le-Street, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

The independent retailer, Chester-le-Track, that ran the ticket office at this station has gone into administration. Northern Rail will be staffing the station on a part time basis but may not be able to sell the full range of tickets, in particular Advance Purchase and longer term Season Tickets.
In addition, some of the station facilities may not always be available at the times shown below.

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Step Free Access	No	Category B Station Please note there are no tactile pavings at this station Access to North Bound platform via ramp and roadside pavement To find our more about travelling around this station, please see the 360 map click here
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive. We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains. We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 138 5560 text relay 18001 0800 138 5560
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note:
Telephones	Yes
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Toilets	No
Toilets Note: There are toilets in the café but this is not operated by the station operator and are for café customers only
Waiting Room	No	Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 08002006060 Website: https://www.nationalrail.co.uk/
Customer Services		08002006060
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: 08002006060
Customer Help Points	No

Car parking

Car parking	Yes
Name: Station Car Park Operator: Northern Spaces: 13 Car Parking Contact Available: No Phone number: 0800 200 6060 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes	Daily Charge: £2.00 Weekly Charge: £8.00 Monthly Charge: £25.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 2 Type: Stands Location: Within Car park
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 2
Type: Stands
Location:

Within Car park

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Pick Up / Drop off from outside the Masonic Centre/Hall on Station Road near the mini roundabout. What3words - noisy.held.bumpy
Taxi Rank	Yes	Taxi rank outside front of station
Bus Service	Yes	Busline 0871 200 2233

Location for Rail Replacement Services

Yes

Pick Up / Drop off from outside the Masonic Centre/Hall on Station Road near the mini roundabout.

What3words - noisy.held.bumpy

Taxi Rank

Yes

Taxi rank outside front of station

Bus Service

Yes

Busline 0871 200 2233

General information

Station Operator	NT
Station Code	CLS
Staffing Level	partTime

Live departures & arrivals for Chester-le-Street

Departures

Arrivals

Live departures for Chester-le-Street
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:44	Manchester Victoria Platform 1	1	On time	n/a
06:12	Liverpool Lime Street Platform 1	1	On time	n/a
06:48	Carlisle Platform 2	2	On time	n/a
06:57	Liverpool Lime Street Platform 1	1	On time	n/a
07:13	Newcastle Platform 2	2	On time	n/a

Live arrivals at Chester-le-Street
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:43	Newcastle Platform 1	1	On time	n/a
06:11	Newcastle Platform 1	1	On time	n/a
06:48	Middlesbrough Platform 2	2	On time	n/a
06:56	Newcastle Platform 1	1	On time	n/a
07:12	York Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Chester-le-Street

No timetables.

Download Station Information for Chester-le-Street (HTML file)

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