Darlington Train Station

Address

Darlington station
Bank Top
Darlington
DL1 4AA

Station staff availability

Station staff availability
Mon - Fri	24 Hours
Sat	06:00-23:59
Sun	24 Hours

For full accessibility information at Darlington, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-19:00
Sat:	07:00-19:00
Sun:	08:00-18:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	Yes	Walking route From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier. Temporary ticket office While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre. Ticket barriers While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4. This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	Yes	Generally available but advance booking recommended

Staff help
Staff Help Available	Yes	Mon - Fri: 24 Hours Sat: 6:00 AM to 11:59 PM Sun: 24 Hours Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	03457 225 225 or 18001 03457 225 225 (Text relay service)
Accessible Public Telephones	Yes	text phones are available and staff are on hand to assist as required due to no low level phones

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes
Station Buffet	Yes	Coffee shop, WHSmiths and Café available for refreshments
Telephones	Yes
Toilets	Yes	The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
CCTV	Yes
Waiting Room	No	This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room opening hours Monday to Saturday - 06:00 - 22:45 Sunday 09:00 - 22:45

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Three machines outside the travel centre and one machine inside the travel centre.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 01302 362175 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation
Lost Property Contact Available	No
Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation
Customer Help Points	No
Customer Help Points Note: Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Car parking

Car parking	Yes
Name: Station Car Park Operator: London North Eastern Railway Spaces: 543 Notes: Friday - Monday long weekend parking - £12.00, purchase tickets on the day Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day Accessible Car Park Equipment: Yes Accessible Spaces: 8	Daily Charge: £12.50 Weekly Charge: £50.00 Monthly Charge: £162.50
Name: Short stay Operator: London North Eastern Railway Spaces: 0 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day Accessible Car Park Equipment: No
Name: Operator: Spaces: 0 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day Accessible Car Park Equipment: No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 152 Type: Compounds,Stands Location: stations front Note: All racks are covered by Council CCTV and there are security patrols every two hours.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 152
Type: Compounds,Stands
Location:

stations front

Note:

All racks are covered by Council CCTV and there are security patrols every two hours.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Replacement coach services depart from the station entrance
Taxi Rank	Yes	Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is: Station Taxis 01325 468 888
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

Location for Rail Replacement Services

Yes

Replacement coach services depart from the station entrance

Taxi Rank

Yes

Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:

Station Taxis 01325 468 888

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

General information

Staffing Level: Full Time
Station Operator: GR	Station Code: DAR

Live departures & arrivals for Darlington

Departures

Arrivals

Live departures for Darlington
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:28	London Kings Cross Platform 1	1	11:29 1 min late	n/a
11:35	Liverpool Lime Street Platform 1	1	11:37 2 mins late	n/a
11:39	Newcastle Platform 4	4	On time	n/a
11:43	Catterick Camp Centre (Bus)			n/a
11:49	Newcastle Platform 4	4	On time	n/a
11:55	Bishop Auckland Platform 4	4	On time	n/a
11:55	Saltburn Platform 1	1	On time	n/a
12:00	Edinburgh Platform 4	4	On time	n/a
12:02	London Kings Cross Platform 1	1	On time	n/a
12:03	Catterick Camp Centre (Bus)			n/a

Live arrivals at Darlington
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:26	Edinburgh Platform 1	1	11:27 1 min late	n/a
11:32	Catterick Camp Centre (Bus)			n/a
11:34	Newcastle Platform 1	1	11:36 2 mins late	n/a
11:38	York Platform 4	4	On time	n/a
11:47	Liverpool Lime Street Platform 4	4	On time	n/a
11:52	Catterick Camp Centre (Bus)			n/a
11:53	Saltburn Platform 4	4	On time	n/a
11:53	Bishop Auckland Platform 1	1	On time	n/a
11:58	Plymouth Platform 4	4	12:00 2 mins late	n/a
12:01	Edinburgh Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Darlington

No timetables.

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