Great Malvern Train Station

Address

Great Malvern station
Station Approach
Malvern
WR14 3AL

Station staff availability

Station staff availability
Mon - Fri	06:00-17:00
Sat	07:00-14:00

For full accessibility information at Great Malvern, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-17:00
Sat:	07:00-14:00
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Toilets	Yes	The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Step Free Access	No	Improvement works to the station roof will run from 21st May 2022 to 19th November 2022. During this time, we can not accept mobility scooters for boarding or alighting at this station. Customers will be transferred to Malvern Link station by road transport (a 1.2 mile journey totalling 7 minutes) in order to continue their journey. Please allow an additional 15 minutes at the start and end of your journey in consideration of your road transfer. Customers travelling using a wheelchair will be able to board and alight the service as normal. This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Ticket Machines	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are not available

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 5:00 PM Sat: 7:00 AM to 2:00 PM Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 0248998
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	Yes	Public telephones are not accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Telephones	Yes
Toilets	Yes	The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room	Yes
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On platform towards Worcester

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.nationalrail.co.uk/
Customer Services		Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.Great Malvern Station is accredited by the Secure Station Scheme
Customer Help Points	Yes	CIS System
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.Great Malvern Station is accredited by the Secure Station Scheme

Car parking

Car parking	Yes
Name: Station Car Park Operator: SABA UK Spaces: 122 Car Parking Contact Available: No Phone number: 0330 123 5247 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 2 Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces. Details of how to register your free parking can be found on our website: Blue Badge car parking \| West Midlands Railway

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 14 Type: Stands Location:
Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement vehicles will operate from the station car park adjacent to platform 1. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. Please click here for a directional video to the rail replacement bus stop.
Taxi Rank	Yes	Smiths 01684 568686
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

Location for Rail Replacement Services

Yes

Rail replacement vehicles will operate from the station car park adjacent to platform 1.

Please check your destination before boarding.

Please click here for walking directions from the station to the rail replacement bus stop.

Please click here for a directional video to the rail replacement bus stop.

Taxi Rank

Yes

Smiths 01684 568686

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

General information

Station Operator	WM
Station Code	GMV
Staffing Level	partTime

Live departures & arrivals for Great Malvern

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Great Malvern

No timetables.

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