Ingatestone Train Station

Address

Ingatestone station
Station Lane
Ingatestone
CM4 0BW

Station staff availability

Station staff availability
Mon - Fri	06:00-19:40
Sat	06:00-12:45
Sun	07:30-15:30

For full accessibility information at Ingatestone, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-19:40
Sat:	06:00-12:45
Sun:	07:30-15:30

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	No	This station has step free access to both platforms but from different locations on Station Lane / Hall Lane, with approximately 350 metres between the entrances to each platform via the roadside. There is a stepped footbridge between the platforms. Platform 1 (for trains towards London) is accessible via the access road off Hall Lane, just beyond the level crossing, and Platform 2 (for trains towards Chelmsford and Colchester) is accessible from the station car park. This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office.
Accessible Booking Office Counter	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 7:40 PM Sat: 6:00 AM to 12:45 PM Sun: 7:30 AM to 3:30 PM Staff Help Available Note: Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield station, which is approximately five miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on the ticket machine at this station By using one of the two Help Points at this station
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries
Toilets	Yes	The male and the female toilets are located next to the bottom of the footbridge steps on Platform 1 (for trains towards London), and next to the side entrance to the station on Platform 2 (for trains towards Chelmsford and Colchester). An accessible toilet is available for radar key holders and can be accessed via the waiting room on Platform 1. All toilets at this station are scheduled to be open at the following times: Monday - Friday 06:00 - 19:00Saturday 06:00 - 12:00Sunday 07:30 - 15:00
CCTV	Yes
Atm Machine	No
Shops	No
Telephones	No
Waiting Room	No	There is a waiting room located in the station building on Platform 1 (for trains towards London). The waiting room on Platform 2 (for trains towards Chelmsford and Colchester) is located in the station building opposite the ticket office, and is accessed from the booking hall.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	Yes	Help points can be found at the following location(s): Platform 1 (for trains towards London) - Next to the waiting room, fixed to the platform-facing wall of the station building Platform 2 (for trains towards Chelmsford and Colchester) - Next to the side entrance to the station and the footbridge steps, fixed to the platform-facing wall of the station building
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 240 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/ingatestone-station-g-anglia/ Accessible Car Park Equipment: Yes Accessible Spaces: 11 Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge	Daily Charge: £9.20 Weekly Charge: £35.00 Monthly Charge: £190.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 48 Type: Compounds Location: A secure cycle parking compound with 48 spaces is located behind Platform 1 (for trains towards London) and can be accessed from the platform itself, or from the smaller car park which is adjacent to Platform 1.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 48
Type: Compounds
Location:

A secure cycle parking compound with 48 spaces is located behind Platform 1 (for trains towards London) and can be accessed from the platform itself, or from the smaller car park which is adjacent to Platform 1.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement bus services pick up and drop off in the station car park.
Taxi Rank	No
Bus Service	No

General information

Station Operator	LE
Station Code	INT
Staffing Level	partTime

Live departures & arrivals for Ingatestone

Departures

Arrivals

Live departures for Ingatestone
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
07:02	London Liverpool Street		Cancelled	n/a
This train has been cancelled because of a fault with the signalling system
07:31	Shenfield Platform 1	1	On time	n/a
08:01	Shenfield Platform 1	1	On time	n/a
08:37	Ipswich		Cancelled	n/a
This train has been cancelled because of a fault with the signalling system

Live arrivals at Ingatestone
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
07:02	Chelmsford		Cancelled	n/a
This train has been cancelled because of a fault with the signalling system
07:31	Colchester Platform 1	1	On time	n/a
08:01	Colchester Platform 1	1	On time	n/a
08:37	London Liverpool Street		Cancelled	n/a
This train has been cancelled because of a fault with the signalling system

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Ingatestone

No timetables.

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