London Fenchurch Street Train Station

Address

London Fenchurch Street station
Fenchurch Place
London
EC3M 4AJ

Station staff availability

Staff Help Available Note:

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22First to last service daily. There are no c2c services on Christmas Day and Boxing Day

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-20:30
Sat:	06:45-19:30
Sun:	08:30-17:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Every ticket office counter has been lowered at this station
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes	There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.
Step Free Access	No	The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.
Impaired Mobility Set Down	Yes	Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

Staff help
Staff Help Available	Yes	Staff Help Available Note: Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff. It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22 First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	03457 44 44 22
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	Yes	Located on main concourse

Station facilities

Atm Machine	Yes	Located on main concourse
Baby Change	Yes
Shops	Yes	Wide range of shops
Station Buffet	Yes	Coffee shop, public house/bar, food outlet (Seating available)
Telephones	Yes
Toilets	Yes	The toilets are located by the lifts at the left hand side of the Main Entrance to the station. The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station. These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
CCTV	Yes
Seated Area	No
Waiting Room	No	Upper Main Concourse.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 1
Smartcard Issued	No

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Phone number: 03457 44 44 22 Website: https://www.c2c-online.co.uk/help-feedback/lost-property/
Ticket Gate	Yes
Customer Services		Staffed Information Point on main concourse.Alternatively Customer Services may be contacted as follows: Mondays - Fridays, between 08:00 - 20:00 Saturday - Sunday, between 09:00 - 16:00Public Holidays, between 09:00 - 16:00Closed on Christmas Day and Boxing DayTel: 0345 744 4422 (option 3, followed by option 3)Email: contact@c2crail.net
Customer Help Points	Yes
Lost Property Contact Available	No
Customer Services: Staffed Information Point on main concourse.Alternatively Customer Services may be contacted as follows: Mondays - Fridays, between 08:00 - 20:00 Saturday - Sunday, between 09:00 - 16:00Public Holidays, between 09:00 - 16:00Closed on Christmas Day and Boxing DayTel: 0345 744 4422 (option 3, followed by option 3)Email: contact@c2crail.net

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage CCTV	Yes
Cycle Storage Availability	No

Other transport

Location for Rail Replacement Services	Yes	c2c Rail Replacement on Fenchurch Street in front of the Pret A Manger; take a right from the Main Entrance then a left (W3W ///text.lights.junior)
Taxi Rank	Yes	The Taxi rank is immediately outside the main entrance on Fenchurch Street.
Bus Service	Yes	Rail replacement buses will stop in front of the Pret A Manger on Fenchurch Street. Aldgate Bus Station. Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here

Location for Rail Replacement Services

Yes

c2c Rail Replacement on Fenchurch Street in front of the Pret A Manger; take a right from the Main Entrance then a left (W3W ///text.lights.junior)

Taxi Rank

Yes

The Taxi rank is immediately outside the main entrance on Fenchurch Street.

Bus Service

Yes

Rail replacement buses will stop in front of the Pret A Manger on Fenchurch Street.

Aldgate Bus Station.

Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here

General information

Station Operator	CC
Station Code	FST
Staffing Level	Full Time

Live departures & arrivals for London Fenchurch Street

Departures

Arrivals

Live departures for London Fenchurch Street
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:58	Grays via Rainham Platform 2	2	On time	n/a
06:04	Shoeburyness Platform 1	1	On time	n/a
06:08	Pitsea via Chafford Hundred Platform 3	3	On time	n/a
06:16	Grays via Rainham Platform 4	4	On time	n/a
06:26	Shoeburyness Platform 3	3	On time	n/a
06:33	Grays Platform 1	1	On time	n/a
06:37	Pitsea via Tilbury Platform 4	4	On time	n/a
06:42	Shoeburyness Platform 3	3	On time	n/a
06:48	Shoeburyness Platform 2	2	On time	n/a
06:56	Laindon Platform 1	1	On time	n/a

Live arrivals at London Fenchurch Street
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:53	Thorpe Bay Platform 1	1	On time	n/a
06:00	Grays Platform 3	3	On time	n/a
06:04	Shoeburyness Platform 4	4	On time	n/a
06:19	Shoeburyness Platform 3	3	On time	n/a
06:25	Thorpe Bay Platform 1	1	06:27 2 mins late	n/a
06:30	Grays Platform 4	4	On time	n/a
06:33	Shoeburyness Platform 3	3	On time	n/a
06:37	Thorpe Bay Platform 2	2	On time	n/a
06:44	Shoeburyness Platform 1	1	On time	n/a
06:49	Shoeburyness Platform 4	4	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for London Fenchurch Street

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