Maidstone East

Address

Maidstone East station
Station Road
Maidstone
ME14 1QN

Station staff availability

Station staff availability
Mon - Fri	05:30-01:00
Sat	05:30-01:00
Sun	07:00-23:59

For full accessibility information at Maidstone East, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-20:00
Sat:	06:00-20:00
Sun:	07:45-20:00

0 Station updates

Station details

The Gentlemen's toilets on platform 1 at Maidstone East are out of service until further notice.

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	platform 1
Accessible Toilets	Yes	Platform 1- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	No	Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt.
Accessible Booking Office Counter	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 5:30 AM to 1:00 AM Sat: 5:30 AM to 1:00 AM Sun: 7:00 AM to 11:59 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Baby Change	Yes	Platform 1- Available during staffing hours
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	newspapers
Station Buffet	Yes	Coffee shop
Telephones	Yes
Toilets	Yes	Platform 1 - Available during staffing hours
Waiting Room	Yes	Heated waiting Rooms on the platforms only available when staff are present
CCTV	Yes
Atm Machine	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On overbridge of station

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 524 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 6 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £6.90 Weekly Charge: £30.30 Monthly Charge: £114.50

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 524
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 6
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £6.90
Weekly Charge: £30.30
Monthly Charge: £114.50

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 40 Type: Stands Location: Platform 1 and Platform 2/3 Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 40
Type: Stands
Location:

Platform 1 and Platform 2/3

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Bus stop N on Week St (what 3 words: grapes.drift.sang).
Taxi Rank	Yes	Platform 1 exit
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Staffing Level: Full Time
Station Operator: SE	Station Code: MDE

Live departures & arrivals for Maidstone East

Departures

Arrivals

Live departures for Maidstone East
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	Train LengthCoaches	further details
01:27	Ashford International Platform 2	2	On time

Live arrivals at Maidstone East
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	Train LengthCoaches	further details
00:33	London Charing Cross Platform 2	2	00:36 3 mins late
01:26	London Victoria Platform 2	2	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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