New Cross

Address

New Cross station
Amersham Vale
off New Cross Road
SE14 6LD

Station staff availability

Station staff availability
Mon - Fri	06:10-00:20
Sat	06:10-00:20
Sun	06:10-00:20

For full accessibility information at New Cross, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:45-19:15
Sat:	06:10-20:00
Sun:	08:30-20:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	station forecourt/ booking hall
Accessible Toilets	Yes	Platform c- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	No	Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:10 AM to 12:20 AM Sat: 6:10 AM to 12:20 AM Sun: 6:10 AM to 12:20 AM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes
Baby Change	Yes	Only available when staff present
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	newspapers
Station Buffet	Yes	Coffee kiosk
Telephones	Yes
Toilets	Yes	Platform C- Available during staffing hours
CCTV	Yes
Waiting Room	No	Heated waiting Room on the platform only available up to 7pm

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains from main entrance

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 2

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 22 Type: Stands Location: on platform c Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 22
Type: Stands
Location:

on platform c

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Bus stop V on New Cross Road (what 3 words: straw.bound.scales).
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

General information

Staffing Level: Full Time
Station Operator: SE	Station Code: NWX

Live departures & arrivals for New Cross

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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