Welwyn North Train Station

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

This is a Category B2 station: Step free to both platforms via separate entrances. Access between platforms via street with no pavement.

The Assistance Meeting Point is on platform 1, near the coffee shop.

This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our freephone number: 0800 058 2844
• Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

• Phone - 0800 058 2844
• Textphone - 0800 138 1018

Located by the main entrance, on platform 1. The toilets are open during staffed hours only.

A heated waiting room is available on platform 1, during staffed hours. There is a step to enter/exit.

Oyster cannot be used at this station.

The Assistance Meeting Point is on platform 1, near the coffee shop.

Sheltered: Yes
Spaces: 42
Type: Stands
Location:

Located in both car parks.

Cycles are left at owners risk. Abandoned cycles may be removed.

Please click the link for details regarding the rail replacement bus location.

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.