West Dulwich

Address

West Dulwich station
Thurlow Park Road
Dulwich
SE21 8HN

Station staff availability

Station staff availability
Mon - Fri	06:40-19:30
Sat	07:10-14:00

For full accessibility information at West Dulwich, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:40-19:30
Sat:	07:10-14:00
Sun:	08:10-15:40

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	station forecourt
Step Free Access	No	Category C. This station does not have step free access. Steps to all platforms.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:40 AM to 7:30 PM Sat: 7:10 AM to 2:00 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No	in booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 3

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 10 Type: Stands Location: Uncovered at front of station and covered bike spaces at rear of the station building Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 10
Type: Stands
Location:

Uncovered at front of station and covered bike spaces at rear of the station building

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Towards Herne Hill: Bus stop WS on Croxted Road (what 3 words: race.deflection.slime). Towards Beckenham Junction: Bus stop WF on Croxted Road (what 3 words: tester.boots.sake).
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Herne Hill: Bus stop WS on Croxted Road (what 3 words: race.deflection.slime).
Towards Beckenham Junction: Bus stop WF on Croxted Road (what 3 words: tester.boots.sake).

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Staffing Level: partTime
Station Operator: SE	Station Code: WDU

Live departures & arrivals for West Dulwich

Departures

Arrivals

Live departures for West Dulwich
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	Train LengthCoaches	further details
00:39	Orpington Platform 2	2	00:42 3 mins late	n/a

Live arrivals at West Dulwich
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	Train LengthCoaches	further details
00:39	London Victoria Platform 2	2	00:41 2 mins late	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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