Woolwich Arsenal Train Station

Address

Woolwich Arsenal station
Woolwich New Road
Woolwich
SE18 6EU

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Woolwich Arsenal, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:40-20:05
Sat:	06:10-20:05
Sun:	06:40-21:10

1 Station updates

Station details

From Monday 3 February until the end of March, there will be no step-free access between platform 2 and the DLR because of lift maintenance work.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	in booking hall
Accessible Toilets	Yes	Platform 1- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	Yes	Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis (Black cabs) are available from the taxi rank.

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes
Baby Change	Yes	Platform 1- Available during staffing hours
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	dry cleaner
Station Buffet	Yes	Coffee shop and Selecta vending machines
Telephones	Yes
Toilets	Yes	Platform 1- Available during staffing hours
Waiting Room	Yes	Heated waiting room on Platform 1 Only available when staff present
CCTV	Yes

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 4

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 110 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 5 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £6.80 Weekly Charge: £30.10 Monthly Charge: £113.40

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 110
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 5
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £6.80
Weekly Charge: £30.10
Monthly Charge: £113.40

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 8 Type: Stands Location: Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 8
Type: Stands
Location:
Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Towards Charlton: Bus stop H on Woolwich New Road (what 3 words: party.varieties.added). Towards Dartford: Bus stop G on Vincent Road (what 3 words: speeds.cliff.method).
Taxi Rank	Yes	There is a taxi rank right outside the station
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

Location for Rail Replacement Services

Yes

Towards Charlton: Bus stop H on Woolwich New Road (what 3 words: party.varieties.added).
Towards Dartford: Bus stop G on Vincent Road (what 3 words: speeds.cliff.method).

Taxi Rank

Yes

There is a taxi rank right outside the station

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

General information

Staffing Level: Full Time
Station Operator: SE	Station Code: WWA

Live departures & arrivals for Woolwich Arsenal

Departures

Arrivals

Live departures for Woolwich Arsenal
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:40	Rainham (Kent) Platform 2	2	11:02 22 mins late
10:59	London Cannon Street via Lewisham Platform 1	1	11:03 4 mins late
11:02	Dartford Platform 2	2	11:03 1 min late
11:04	Luton Platform 1	1	11:06 2 mins late	n/a
11:10	Rainham (Kent) Platform 2	2	On time	n/a
11:16	London Cannon Street via Greenwich Platform 1	1	On time	n/a
11:23	Eltham Platform 2	2	On time
11:29	London Cannon Street via Lewisham Platform 1	1	On time	n/a
11:32	Dartford Platform 2	2	On time
11:34	Luton Platform 1	1	11:41 7 mins late	n/a

Live arrivals at Woolwich Arsenal
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:40	Luton Platform 2	2	11:01 21 mins late
10:58	Dartford Platform 1	1	11:02 4 mins late
11:01	London Cannon Street Platform 2	2	11:02 1 min late
11:03	Rainham (Kent) Platform 1	1	11:05 2 mins late	n/a
11:10	Luton Platform 2	2	On time	n/a
11:15	London Cannon Street Platform 1	1	On time	n/a
11:23	London Cannon Street Platform 2	2	On time
11:28	Dartford Platform 1	1	On time	n/a
11:31	London Cannon Street Platform 2	2	On time
11:33	Gillingham (Kent) Platform 1	1	11:40 7 mins late	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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